Steak 'n Shake 40 Towne Center Circle, Sanford, FL 32771

"Hands down, the best Steak n Shake I've ever been to. This location had problems in the past, but the new management is consistently knocking it out of the park. If you've been missing real customer service in fast food, please don't lose hope until you try this place. If you're trying the Orange City location, just drive the extra 15 minutes for better food and service. Thank you Sanford Steak n Shake!"

"Extremely dirty location. Built up grime all over the place. Bathroom stalls had not been wiped in weeks. Floors were so sticky and stunk of dirty mop water, it was stomach turning. All the cushions are sunken in and broken. Didn't see one worker clean anything, including the dirty tables and any work surfaces. Only 3 tables occupied. We will never be back to this location and I pray we don't get sick from the food. Wish we would have just left when I first started to see all the filth but we had already ordered."

"To preface, we did dine in late solely because of the hours we work but we were in the restaurant more than an hour before close. We may have seemed a bit loud but we kept a respectful volume being one of the only two parties in the restaurant. After placing our orders we grabbed a seat. All employees seemed to be busy in the back preparing food or chatting but no one was in sight again until our orders were called up and we got less than 10 seconds of employee interaction. The girl who passed off the shakes seemed friendly but I guess when food was dropped off my friends drink cup was forgotten. After this interaction there was absolutely no employee in view for the entirety of our dining. Being a restaurant employee himself, and having no other option, my friend ran out and grabbed his empty drink cup from earlier in place of his forgotten drink. A bit after a man, who later was found out to be the general manager, came out and immediately got an attitude and said you need to pay for that drink right now. My friend explained the situation, the man still didn't believe so we told him to look it up. After realizing he was in the wrong he stormed off with no apology or other word said. In utter disbelief of the service, I called the restaurant after leaving requesting the manager only the be greeted by this same man. He argued with me on the phone, once again not giving something as simple as an apology, and refused to give me any way to contact corporate. As someone who has been coming to Steak 'n shake for years on end I'm extremely saddened by the service we received tonight and quite honestly disturbed that such an unpleasant man would be allowed in what once was an honorable position. Unfortunately, but not surprisingly, I've seen this man's pictures on google reviews for this location, we are not the only group he has harassed, I just hope we can be the last."

"Not a huge fan of the digital ordering, but welcome to the new ages. Other than that issue, the food was hot, fresh, and delicious. The value of the food was GREAT, especially in this day and age. The staff was polite and helpful. Of course, they aren't kids, they're grown adults all over 50, so that's nice. Worth a visit!"

"I am writing this review because we had an amazing experience here with a staff member (possibly the manager or owner not sure) My daughter spilt the milkshake all over herself like seconds after getting it, like we were still at the drive in window and when I told the lady what happened she not only got her a new shake she came out to my car after I parked and brought me paper towels, some wet and some dry! It was so thoughtful and really helped in a stressful situation! As far as the food it’s pretty much the same as any other steak and shake but the customer service is top notch!"