Marco's Pizza 1408 North Dale Mabry Highway, Lutz, FL 33548

"Ordered a large thin crust pizza for delivery. Pizza arrived with undercooked crust. Called and spoke a person who wouldn't give me their name. She/they/other, stated that they can give a $20 credit on next order, or they can make another one and charge another delivery fee or I can come pick up the new pizza order and not be charged for delivery. She/they/other would not stop talking so I could explain why I felt that they needed to make a new one and deliver it, since this one was undercooked."

"As far as chain restsraunts go this is top notch. Love this pizza! The crust is great with many flavor options. Love that garlic and that parmesean. The make them pizzas quick and they be tasting mighty fine!"

"Our family has been getting pizza at this Marco's location for at least 3 years and have nothing but positive interactions with every person on staff plus quality pizza every time! When we pick it up, they always offer / ask if we need plates, napkins, drinks etc. The manager on duty tonight was super helpful to assist with a coupon and he was very pleasant. Love this Marco's!"

"I ordered a large half cheese and half pepperoni and bacon pizza last night. The pic below is the pizza I was delivered. I called and told the manager that my pizza came to me all shifted like it came out of a Daytona 500 race car after a race. He told me that he can’t control the physics of driving. Umm WHAT?! I live less than 2 miles away from this location and have ordered numerous times before and never had this issue or such a rude staff. Then he said have a good evening and hung up on me. So, I brought the pizza back to the store and the manager continued to argue with me (in front of other customers) and after expressing how unacceptable the delivery was as well as himself he told me he was refusing me service and that if I didn’t leave he would call the cops. I was extremely mad about this and I argued back and ultimately made him give me the cancelled or refund receipt. I never leave reviews but this one deserved it and if there was anything LESS than 1 star I would have selected that option!"

"I’ve always thought this location wasn’t as good as the one we had in Westchase when we lived there, but still, we believed in the brand. But now, no more. Ordered at 3pm for delivery at 7:30pm. Got home from our baseball game with 6 boys for my sons birthday party, and order said in prep… called, rude staff told me should be to me in 15 minutes. 20 minutes later called again. More rude staff. Said it will be when they have a driver come back. 30 minutes later. Finally around 8:20 have burned pizza delivered. Called again; the offered to remake. No thank you with 6 hungry teenaged boys. No apologies, nothing. Won’t order from this location ever again. No thank you. Looks like they cooked it, and ran it through the oven a second time to make sure it was hot upon delivery. Oh and I filled out the corporate survey via email with zero response. Very poor customer service on the whole."