Quest Diagnostics

"It is a lack of respect for the patient to deceive them by telling them that care without appointments can be used as a walk in when it is not true. I missed my little daughter's appointment today by being 15 minutes late due to traffic on a rainy day when registering. The system did not take my appointment as it only allows 10 minutes after an appointment. The system gives you the option to stay as stand by on a list and accept it. My daughter was fasting. After two hours of waiting, I approached one of the laboratorians with a lot of work since there is not a single human being there answering patient questions. This laboratorian tells me that the standby ones are attended to after seeing all the appointments of the day that is absurd, better not leave the option of waiting if you don't know how to deal with patients. It was 11 o'clock and my daughter was fasting and she said that it did not matter that she was a child since all patients are fasting, although I know that is not true because not all tests require it without any empathy, this lady treated us. Please go to Corp Lab They are very professional and kind on 2200 N Alafaya Trail Ste 900, Orlando, FL 32826."

"I made an appointment to get bloodwork done at 3:10. Upon entering the room with the staff member and giving her my paperwork with my orders (like 10 labs which can easily be combined into 4-5 tubes only) , she said “you would come in her last minute with all these labs”. I found this extremely disrespectful because I made an appointment for the time and it wasn’t like I was a walk in. In addition, she asked me if I drank and ate which i replied that i had drank water but hadn’t eaten in a few hours because I work overnights to which she replied in a snarky way “hopefully it flows”. I told her I’m a phlebotomist and that my veins are not hard and are located in my AC and that I’m hydrated . Overall her body language and additional comments were very unprofessional and unwelcoming. I left ,and even if I were to have stayed and proceeded , I would not feel comfortable getting a venipuncture from someone like this. I understand people want to go home from work etc, but if you hate your job that much and are that miserable you still shouldn’t bring that upon customers."

"I made a 3:10 appointment to get blood drawn. They turned me away saying I'd have to reschedule because their courier was there and that I shouldn't schedule after 2:30. Like that's not my problem. How would I know that? How bout they change their hours to close at 2:30? Bunch of retards. I'm wondering if this is a daily nuisance, or they just didn't want to take my appointment today? Either way, very rude and inconsiderate, so I won't be back."

"Philis G. was the most disrespectful and condescending elderly woman on the staff I have ever experienced with quest diagnostics. She was ready to go home, 2 hours before closing, and quickly dismissed my and my spouses needs for a biometric screening through our employer. I’ve received this service for 4 straight years and the receptionist pulls up the order with a few clicks of a button but Phylis had no time to invest to do this and instead spent 10 minutes pointing her finger and pen in my and my spouses face yelling about what she would not be doing. It was truly unbelievable and disgusting. We drove up the street to another quest and they completed our screening without issue and were shocked to hear the other location refused us. With Phylis G, she just threw her hands up and said call your job and refused to hear any explanation from either of us about what exactly we were coming in for. Something that doesn’t require a physician order if she took the time to listen before cutting us off. If it didn’t have to do with us leaving so she could head out she wasn’t hearing it. Thankfully the other location was kind enough to do their job and during business hours, we had no issue at the other location. We were even seen in under 10 minutes whereas we waited 30 minutes for Phylis to not have the time of day to do her job. She was nasty, and got really close to our faces to share her disapproval and distaste. The lobby had a few people there so maybe she was just trying to churn and burn and thought we were a quick 2 to get out or working or from her behavior she was may have been overdue for some medication she was needing to take. Either way, I’ve never experienced such poor patient care within any healthcare facility until Phylis G."

"I would not recommend this facility for parents with young children. Our second visit here with our 3-year-old for a blood draw was far from satisfactory. Our initial experience had been positive, thanks to an understanding and respectful phlebotomist. This led us to choose this location again. However, during this recent visit, we encountered Maria and Phyllis, who were both rude and disrespectful, especially Phyllis, who raised her voice at us. The process they followed this time was vastly different from our previous visit, with numerous inconsistencies that heightened our 3-year-old's anxiety. During the first visit, he didn't even cry, but this time, he was crying and extremely frightened, making it a distressing experience. We kindly asked Phyllis to refrain from speaking to our son in a manner that was making him fearful, but she not only ignored our request but also raised her voice at us, disregarding our wishes. This unprofessional behavior left us deeply dissatisfied with our experience."