Quest Diagnostics 18989 U.S. 441, Mount Dora, FL 32757

"The lady that drew my blood was very nice and I didn't feel nothing but a small prick,I have a needle phobic ..she made it really easy, she really know how to draw blood,first time ever nobody hurt me drawing blood,she was sitting in the first space walking in on the right,very nice young lady,"

"I made an appointment last week, even had a picture on my phone, but appointment wasn't in the system. I checked online, and there was no record of it either, but I had a screenshot of my appointment??? I also didn't get a text. One of the phlebotomists told me I probably didn't hit the confirm button, and it happens all the time supposedly. I am just so angry because I made appointment last week, and it was the only opening before work, so I took it. There were no more appointments nearby, and no appointments available before my doctor appointment, so I had to drive an hour to Clermont and call-in late for work. I was so angry when I arrived at Clermont office to discover they had a standby list, which the Mount Dora location told myself and several people, that Quest only takes appointments now, so I guess it is only this location??? Ridiculous. Not blaming people who work there, they are very good at what they do. Just upset about their new policies and only taking automated scheduling system (which obviously has glitches) at this lab. And I feel like since I had a screenshot on my phone, they should have honored it, or at least let me wait on standby."

"I have the kind of veins which are really difficult to draw blood from which is discouraging for myself and whomever is trying to draw blood, sometimes I need to be sent to the hospital because labs are unsuccessful. I encountered an Angel named Stacy at Quest in Mount Dora that was patient and kind with me and was able to draw all labs so my Doctor can help me with a brain tumor.I know whenever I need blood drawn in the future I will request Stacy. She accepted the challenge and won! Thank you Stacy from the bottom of my heart."

"Their appointment system is a disaster. First, appointments have to be made through an automated phone call, not online. And the system has known glitches—their own staff admits it. In the hour we sat there waiting because it had messed up our appointment (despite the fact that we had a confirmation code), we saw person after person attempt to check in only to find a problem with their appointment. Of course, they say always say it's customer error. But it happen so often, it's not all customer mistakes. Their technology has problems. And to add insult to injury, the staff is rude and unaccommodating. They just don't care. They just DON'T CARE."

"Terrible only because they are now forcing you to have appointments for a guaranteed spot. Makes me sick because us busy moms sometimes need the convenience of being able to walk in for a quick in and out. The check in screen isnt very user friendly so the older clients struggle! The staff is friendly and helpful. I feel bad for them having to answer a million questions."