Taco Bell 16461 U.S. 331, Freeport, FL 32439

"We visited on 12/18 and ordered a Cravings Box and a Chicken Quesadilla combo for in-store pickup around 3 PM. When I picked up the order, the drink cups were not with it, so I had to ask an employee for them. Despite me trying to be polite, her attitude was poor and did not provide the cups til I pointed them out on the receipt on the bag she handed me. After getting home, I found that the Cravings Box was missing the Chalupa Supreme and that the chips and nachos reeked of burnt oil and were inedible. I attempted to contact the store to fix the situation and have not heard anything since. I was really excited when this location opened in Freeport, and initially, the service and quality were great, but it's severely declined ever since. Avoid this place at all costs."

"One of your employees handed us the bag back and forgot one of my $5.00 Supreme Burritos. I take that as the employees didn't care about our, as customers, food. My wife and I were traveling, and we were between Defuniak Springs, FL, and our destination, Panama City Beach. We were too far away to come back and get the said burrito. Some may say we should have checked our bag. The fact is we shouldn't have to. We are loyal customers in Bowling Green, KY. We have never had this problem. You may have to wait a long time, but at least the food is always right. I am not here to get anyone in trouble, but $5.00 is $5.00. Plus, you can't fix it if you don't know about it. Happy holidays to you and your staff."

"One of the newer and better taco bells in the surrounding areas. Food was on par and very good. Will come back. 4 star on service but they were short handed and took some time before someone noticed 5 people w alked in, the drive thru girl walked in the back to find someone before we were able to order our food. If they keep up with employees that know how to work this place can stay in my top taco bell place to eat."

"Went to Freeport Taco Bell between 5:30 and 6:00 today. Ordered off the menu. Only to have the same little girl as the time before tell me they don't have that item. When in fact they do . I will give she was new and learning, but it's been 2 weeks now. Do not let incompetent people run the drive thru. I didn't get what I wanted and they charged me $10 per meal. When my whole order should have only been $10.70. and then on top of that asking to round it up. Stopped scamming people with that noise. Train your people . Get rid of the ones that are stealing you blind that are working for you. I hope you get this corrected quickly."

"I know it's Taco Bell, but come on. The beef burrito I ordered with double meat and double cheese was nothing but grease soaked in red sauce. The photo Is after I soaked up 3 napkins worth of grease."