White-Wilson Immediate Care Clinic (Niceville)

"Disappointing in many ways: 1)Error in scheduling appointment time(assigned a 4:45 appt and arrived to find out appt was put down as 5:15!) 2)After 45 min wait for appt., then waited over 1 hour in patient room once called back; 3)MD not listening and speaking loudly over me about random insignificant things. 4)Inaccurate treatment(offered steroids with no antibiotic even after sharing symptoms. Then dx with bronchitis, and told to WATCH FOR PNEUMONIA! Needless to say 6 days later went to another physician and was prescribed antibiotics immediately(MD at WW informed me “insurance is cracking down on antibiotics prescribed)”! WOW Hoping to help “fix” this situation to promote a higher standard of care in the future for other patients."

"My appointment was right on time , met with experienced doctor, she had review my medical records and ask the right questions to enable a good vocabulary / exchange between us. Within in minutes I had a test or so and within a half an hour results where determined and fortunately I was able just to go home and rest."

"Shawn Lee along with her nurse, went above board to be sure they could diagnose my illness correctly. They took the needed steps in a friendly and efficient manner."

"We called about my wife needing a sonogram prior to traveling, as a heart patient - no empathy or problem solving skills. We decided to pass on this practice."

"The absolute worst front administrative staff. Dealing with difficult situations with tact and professionalism is imperative in healthcare. This Niceville location lacks leadership that is able to carryout this principle. It’s unfortunate because the FWB location is ran with extreme efficiency and professionalism."