SEPHORA at Kohl's

"Horrible customer service. Can’t ever keep anything in stock. Never switch out materials for the promos or trial kits. I’ve now switched moisturizers 3 times because they can’t keep anything in stock. I went again to check if they had any of them in stock and when I asked the employee to check she said sorry I “think” we have everything out already, and simply wouldn’t check."

"Just visited, customer service as bad as I have ever experienced, shopping for perfume. Cashier in red cowboy hat had no time for me. Waved me off twice when product on the shelve was not available. I did not purchase anything at sephora or kohl's."

"The employees are delightful. I love makeup and skincare and haircare and fragrance. I could shop there for hours."

"Disappointed. Came in and to get makeup for my wedding day. A very serious/important day in my life. Anyways, I wanted to get color matched because I haven’t worn makeup in a few months. I saw 3 girls behind the counter so I walked up and nicely asked if I could be color matched. One of the girls then looked at me and said “no, we quit” and she said it in the most serious, rude voice to make me think they don’t color match. Another girl laughed at the coworker and then when I was still looking confused said “oh we do”. Anyways she helped match my color and she was nice but I would have spent a lot more money had I not felt like I was a burden to be color matched. I just thought it was super unprofessional."

"This is my first time shopping at Sephora and I will never go there again. I purchased something a week ago and came to return it and they could not pull up my transaction. You can see the transaction in my statement and the manager even remembers my face from purchasing the item and still it was simply no receipt can't do anything for you. I have never had such a distasteful experience with a company specially to be my first time shopping with them."