Gerber Collision & Glass

"This location in Duluth Ga 49 miles from my home is working on my truck. So far the conversation is good. Insurance claim from a client of USAA . Additional pricing was higher that 3 other quotes for some additional work to be done. Just fix what you're supposed to and walk away. I know prices have changed but this is within less than a year of quotes."

"DO NOT GO HERE!! My insurance company recommended this place as their “preferred location”. What an absolute nightmare the experience became after that… Spare yourself the headache. Go to another location if you must use Gerber. I’ll be filing a complaint with the Better Business Bureau. Unacceptable."

"My repair was handled in 2022 between July until November, with delays due to parts supply issue. But when the repair was completed, one part was missed to be installed. I've been following up since then but never had this resolved. The previous management failed to address the issue, and so is the new management. I've called numerous times for a follow up and met the GM, Donnie, thrice, but there is a clear lack of ownership to address the issue. I was once asked to visit the repair center for the missing part to be installed, but they got the wrong part! Now the calls are unanswered. Even the workmanship is poor (previous management when they completed the repairs) - the bumper wasn't fixed well so the clamps keep unlocking and popping out."

"I have had the most frustrating and unimpressive communication with this location. I dropped my car off after being hit and they estimated it would be ready for completion in two weeks (it was a rear ending collision.) I dropped my car off on 10/17, and continued to receive automated texts that everything was underway and on schedule. The day before pickup, after four texts that everything was on track, I got a message saying it was pushed back to 11/3. On 11/1, I got another message that it was pushed to 11/8. I called the shop to inquire and they informed me that the texts I was receiving were being sent automatically off of estimations for when parts may ship, which may or may not be accurate. I asked them to look further into where my needed parts were and they said they had not shipped, but would check with the dealership to confirm a date and that they would call me back. They called back to say the parts would ship by 11/7 at the latest. on 11/6 I checked to confirm and did not get a response. Same thing on 11/7. So on 11/8, since I had not received any other communication and the estimation said it was ready for pickup, I shifted my work schedule to get my car. I called before leaving to confirm and was met with "you are definitely not getting it today and probably not this week. Maybe next Tuesday." I went in person to speak with the GM who told me Kia, my car, parts had been on severe back order. I understand this is out of their control; however, I fail to understand how I could have received an initial estimate of 10/31 if they had they had the knowledge of these severe backorders, as the GM admitted. I informed them that it was this initial estimate that made me drop off my car and begin using a rental car, for which I had 20 days of coverage. Had I known there was a back order, I would have waited to drop my car off. But now, my 20 days are up. While meeting with the GM on 11/8, a Wednesday, he told me they needed one more part which they anticipated getting on 11/14 at the latest, a Tuesday. I asked him to call me directly on Friday and Monday to give me an update, as I was now in a work predicament. He ensured me I would receive a call. I never did. It is now 11/14, and I just received another text saying my estimation has moved to 11/23. There has been no call to explain this, and I don't anticipate there will be unless I initiate it. There has been no attempts to rectify the situation, no effort in increasing communication to keep me in the loop, no offers to help work out a rental, no offers for some compensation for the trouble that this obviously incorrect estimate caused me. I would sooner recommend someone bring there car to me to be fixed - while I have no automobile knowledge, experience, or tools, I am confident I could figure it out more effectively, efficiently, and with greater communication, than this team. I would like to note that the front desk worker is lovely. This one star is for her and her alone."

"I thought this collision center was one of the best in town but I was wrong. I found some issues in repair (uneven sides) trunk and fender wasn’t aligned , but instead of post service solutions, service manager was a little bit rude… oh I forgot, fog lights was not working after service. Definitely I wouldn’t recommend to anybody. First experience here and the last one. ************* After 2 months of service, every time I see my car I am more convinced that was a big mistake have brought my car at Gerber Collision in Duluth. GA. Gerber was my worst decision. I never receive a call for a solution, I definitely don’t recommend this place to anybody!"