Watches Unlimited

"Took my gold charm up there waited paid it was given back broke then I gave it back again its 2 days later and the charm just fell right off my chain horrible not even going back it probably will never get fixed would just be wasting my time and gas"

"I love going there to buy and to replace watch batteries. The people that run the place are delightful to talk to and they are very helpful and has great tips to help us about our merchandise. I recommend everyone to go to them."

"I bought a Seiko watch here six months ago. When it stopped working I thought it was the battery and brought it to a respected jeweler near my home who has replaced batteries in my family's watches for years and who has also repaired some jewelry for me. He inserted the new battery and the watch still didn't work. He then told me that the problem wasn't the battery and suggested I bring the watch, which is still under warranty, back to Watches Unlimited. The people at Watches Unlimited looked at it and said that there was a broken part inside the watch and that my jeweler must have broken it when he replaced the battery. I called the jeweler who adamantly denied breaking anything. Given the level of experience of the jeweler, the fact that it's not difficult to replace a battery, and my confidence that he wouldn't undermine our relationship by lying to me, I highly doubt that he broke the watch. I then asked the people at Watches Unlimited what I should do. They said I should mail the watch to Seiko. I asked whether they could contact Seiko for me, but they said no. They told me that the warranty is with Seiko, not them. They totally washed their hands of it. My problem, not theirs."

"I usually have a great experience at this place, went in to get a battery and the guy tore my watch band, I asked could they pull it up on the cameras and she said no, I will not be going back, have to file a cv to get it resolved"

"Excellent service! I've been coming here for years. They always do a phenomenal job. Thanks."