Mike Moore's Plumbing & Septic 160 Wansley Drive Southeast, Cartersville, GA 30121

"He uses subcontractors an won't pay them so you take a chance of a lien being put on your home.."

"Mike and his crew are completely awesome.They are courteous, and professional . They made a stinky problem sweetly smooth. Thank again!!!"

"UPDATE BELOW: I had a clog in my main line going into the septic tank. This made the toilets unable to flush. The technician sat on a bucket and ran a snake into the septic tank . In total he was there less than 30 minutes. I was charged 584 dollars. 584 dollars to snake a drain......for less than 30 minutes. The tech was nice enough, but this is the definition of price gouging. No materials were used. The technician didn't break a sweat. There was nothing to trouble shoot or figure out. PRICE GOUGING is the nicest way I can describe what happened. I would have been better off purchasing the snake they used and doing it myself. UPDATE BELOW UPDATE: I contacted the owner Mike Moore at 10 pm on Friday because the issue had proven itself unresolved. He was extremely helpful and apologized for the mistakes of the technician. He also informed me that the technician had overcharged me and their prices are much lower than what I was charged. He came out personally on that Saturday morning and fixed the issue. He displayed knowledge and experience in the field as well as great customer service. Mike is a nice and down to earth guy. I am sure I will use Mike Moore plumbing for any plumbing or septic issues in the future."

"UPDATE: Within hours of posting this review, I amazingly received an email response from Mike Moore (who had ignored my emails for over a month prior). He told me he was "too busy" with other customers to respond to a single one of my five email attempts over four weeks. But he would call me first thing the following Monday morning to discuss my situation. Glad I didn't hold my breath. Did I get a call? Nope. BUYER BEWARE: If you're looking for a plumber with even the slightest idea of what customer service is, keep looking. Mr. Moore seemed to have time to respond to this review as well but not the call he promised. His offer to apply any kind of credit for a tank replacement will go unused. I would rather pay more money than work again with a company that has treated me so poorly and blatantly tells their customers that they don't have time to focus on their issue. I was always polite with Mr. Moore, who comes across in his response as if I was trying to deceive him or was obstinant. I asked him to consider our circumstance and then never heard back from him... until this Google response. In short: FIND ANOTHER PLUMBER. Summary: Overcharged for service. Technician misled us. Technician was prepared to come back out and charge us an additional service fee for a problem he knew he couldn't fix. Mike Moore assured me saying "I am certain we will come to a positive resolution" in his response to my initial feedback via email and has since ignored my FIVE emails in the last 30 days requesting an update. Buyer beware. Details: On Saturday, January 2, I contacted Mike Moore's Plumbing after our toilets had started backing up into our bathtub. On the morning of Sunday, January 3, we had a technician (he said his name was Mike, and the invoice says Lang) come to our home. While Mike was here, he said he cleaned out an obstruction. When he left, he left us with the impression that the repair would remedy our problem. We paid $325 for this service. After he left, we had the same backup happening again and coming out of our bathtub. I called back to the main line, and the person who answered said that Mike could come back out but was on a call. We waited about 5 hours (without water), and Mike texted me to let me know he was on his way. I asked if this was a problem he could fix if he came back, and he said "No," that we needed a septic pump truck. So... why was he going to come back out??? To charge us again to not be able to fix anything apparently. I told Mike not to come to avoid an additional charge. I called back to the main line, and the person who answered said that Mike had never told him we had a septic issue and that he'd reach out to Justin to come out the next day. Justin came the next morning with the truck and did a 1,000-gallon tank pump with an up-charge for root removal. We paid $500 for this service. In total, we paid $825. On Saturday, January 6, I contacted Mike Moore directly via email to express how I felt that we had been overcharged for the initial service that made no progress in our problem and that we'd narrowly avoided another service charge. He responded via email on January 7 that he appreciated me letting him know and would consult with his technicians. He assured me that we would come to a "positive resolution" and his goal was to make sure that I felt we'd received a good value for the service provided. Then he would write me back to let me know the next steps. That was one month ago. I've emailed back FIVE times in that time and have gotten nothing but silence. So apparently their business structure is set up to overcharge people and then provide zero customer service. Buyer beware. I will be taking my business elsewhere moving forward and will not recommend this company to anyone."

"Very punctual came out to our home to pump a septic tank did a very thorough job went above and beyond to get a broken lid out of out tank. Cleaned up the yard and talked to us about some options to prevent this from happening in the future. I would recommend him to anyone. This is the third time we have used this company from some rental properties and for our personal home. Very down to earth reg guy. With a great work ethic that is hard to find now days."