Firestone Complete Auto Care

"If only negative stars were an option! Please don’t trust this place with your vehicle! I use to work as a mechanic at a trustworthy shop and can tell you this one is just trying to get money out of you and lie to do it. I HIGHLY recommend Styles Auto Care, they are knowledgeable and have great mechanic!! Plus, they are trustworthy and honest with reasonable and affordable priced high quality work! This place is horrible! The mechanics have no idea what they are doing and if they do then their liers. They will try to upcharge their customers any chance they get. Not to mention it take way longer then they tell you to get something fixed, even simple repairs. I will never come back to another Firestone shop and will definitely tell friends and family the same. There are to many mechanics shops like this one that are dishonest and try to take advantage of their customers any chance they get. I got a large nail in my tire near here. My husband’s work let him leave to come with an air tank and take care it for me while I went to work. To make a long story short, my husband called this shop since it was the closest to go ahead and get it patched instead of plugging it ourselves. He told them he had to get back to work and needed a quick patch and they told him they’d get it done in about 15 mins. Two hours later of waiting he goes up to ask the guy why my hood was popped when he came in for a tire to be fixed no inspection. ONLY then does the guy inform my husband that they won’t patch my tire because there are to many nails in my tire and he is looking for me a new tire now (the “nails” by the way were only small staples that were not all the way through because I had seen them in it a month ago and checked them out, no leaking or lowering psi). My husband knowing this requested to see the tire because he wanted to see if they were lying about them going through. The tire had not been taken of the wheel to see if the staples had gone through and the tire wasn’t even wetted by them with soapy water to see if any were leaking. The manager told my husband when he asked how they knew they went all the way through and he said they were just “assuming” the staples had gone all the way through. I knew they weren’t because I’ve pulled multiple of those same staples out of tires as a mechanic with no leaks. Their is no way to tell if those staples have gone all the way through unless you take a tire off or pull them out and stray it. Any honest and knowledgeable mechanics would know that. Styles Auto Care had my tire patch and put back on in 15 minutes and told me I was correct that they did not go all the way through and will be fine."

"I popped a tire on the interstate Sat night and was glad they were open Sunday morning and they worked with me on my budget and dire situation after a very traumatic event during bad weather so I could get home. The staff was very friendly helpful and sensitive to my needs and worked with me after almost losing my life in a terrible car wreck at night and during bad weather with no charger for my phone.. I was able to charge my phone so I could use my GPS.. they were my hero for the day!♡ highly recommended this location!"

"This is a late review, and things could be different now. 2018 I bought a new car. Went to this Firestone for my 1st oil change. They told me my battery was bad. I told them to pound sand and kept my battery! Long story short, 6 years later, that battery finally died. Don't trust their upsales!!! I haven't been back nor will I return."

"I paid 1200 to get an oil change and new tires as well as an alignment that apparently was needed. We wait 5 hours. Finally they say it is done to have a steering wheel light pop on. I pride myself it not having error icons in my vehicles. I tell them and they say oh let me take another look. It's almost closing. We wait another hour and a half for them to "try to fix it." They state oh it's a power steering fluid issue. These people are not the brightest as my car doesn't use power steering fluid. The manager left and could care less anyway leaving people with zero power to fix anything. They told me I have to come back tomorrow. So I have no choice but to drive 40 minutes home and back to see if maybe they can fix it. This is absolutely ridiculous. What happened to your fix it guarantee? It is a lie. I told them if anything happens by tomorrow, I will be 10x upset. This is absolutely unacceptable."

"I took my 16 year old son's car here for its initial inspection. I've been here before and my experiences were good. I've been going to Firestone since 1995, through my entire military career for 20+ years, and this is the worst person I've dealt with. I drive 37 miles just to go to this store but I'm now looking for a new place. The woman that works up front (Michelle), is horrible. I told her I needed the inspection but I would be doing what ever work that is required, myself. She very rudely said "then why don't you inspect it yourself too?" There were other customers sitting there and one gentleman just looked at me and shook his head. I told her I don't have a car lift in my garage to do the inspection and that's why I bring all 6 of my cars to that facility, or used to. The guts in the shop did a great job on the inspection and let me know of the issues I had to take care of. If it weren't for the guys out doing the actual work, this place would go out of business. This is the second time I have dealt with her being rude and other customers had complained too. The guys out in the shop weren't too fond of her and understood completely when I addressed the situation with them. Come on Firestone, you can do better than this."