Somerset

"When I first moved here earlier this year, everything was perfect. From the property to the leasing/office staff! They were very professional and pleasant, and made sure their residents were happy! Unfortunately, all of this changed when a new management company, Pegasus residential took over. Residents were only notified by a letter in our door a day later. Keep in mind, this “transition” happened the day before rent was due. We were told that paying rent online was not available & had to be done in office (which was VERY inconvenient to us who work regular business working hours). Then the day rent was due, residents were sent an email that we could make payments online, just to find out that there is no option to pay online nor was there a way to even SEE your balance. Upon this “transition” , residents were told via email that our lease agreements would remain the same.. 3 weeks later there’s an email stating that residents must now PAY a deposit AND an additional fee to use amenities & if you’re caught using them without paying, you’ll be fined ! That does NOT reflect the lease agreement residents signed prior to this new “management company”. Amenities are a part of the package of being a resident here , now we have to PAY to use them, as if we aren’t already paying for it through rent….. Pegasus took over a previous property that I lived in a few years ago and I can see that NOTHING HAS CHANGED WITH THEM OTHER THAN THEIR STAFF. I wouldn’t recommend anyone renting here unless you’re comfortable with chaos. There are PLENTY of other options in this area, seek those first! Good luck."

"This property was absolutely stunning. The property is suitable for a variety of living situations such as singles, couples, roommates or a family. There are a lot of other communities in the area to choose from however, this particular property stands out due to the additional amenity of a theatre room and lets not forget to mention the wonderful staff. Joshua was our wonderful tour guide. He was very welcoming, informative and knowledgeable."

"When I first moved in, I wrote an initial review of 5 stars. The property managers and leasing agents at that time truly made this place feel like home. Everything was amazing up until the last few days when the new management company, Pegasus took over. I am beyond disappointed in the lack of communication, organization and management during this transition. The new company took over Wednesday but there was absolutely NO communication made until Thursday afternoon via letter stuffed in my door. With rent due by the 1st, several residents, including myself were worried when the website was taken down and no further communication/directives were given. Yesterday, at 10:33am, we received an email (riddled with grammatical and spelling errors that should have been caught before sending an email to the residents) reminding us that rent was due by the 3rd of the month and a 10% late fee would be assessed. It also requested for us to register with the new portal. Upon doing so, I noticed that there was no balance nor was there a way to pay the rent online, which was not aligned to what was stated in the email ("Payments can be made via the Residential Portal electronically...). Like many residents, I use the Flex app to pay my rent. I went downstairs to discuss my concerns because I could not pay using Flex only to be told that the accounting team was working with Flex to fix the problem and they would continue to work over the weekend to ensure that everything would be taken care of. I informed the leasing agents that no one wanted to be caught off guard by having to pay a different amount, especially with the holiday season and due to the fact that this last minute communication and transition was done after many people have completed budgets. Still, I was assured that I would be able to use Flex this month. Unfortunately, that is not the case. I was informed by another resident that Flex would not be accepted for this month and that the full balance was due by the 4th or eviction notice would be initiated on the 5th and a late fee. I called down to the office and the conversation was far from pleasant. The leasing agent confirmed that this information was indeed true. There has been NO directives given to residents who use Flex as a payment option, which is extremely disappointing. The fact that a resident gave information that I am still waiting on the management to disclose is ridiculous. I would not have known about this change if the resident did not tell me. The lack of communication and lack of urgency is disrespectful considering the amount of money we pay to rent these "luxurious" apartments. If you are looking for luxury apartments, these are beautiful but unfortunately, I do not see it staying that way. In the last 4 days, the new management has ruined the relationships and idea of luxury with its disorganization. If you do not believe me, Pegasus Residential has a 1.04 out of 5 star rating with the BBB not to mention a 2.0 rating on Google! There's a clear pattern of a lack of communication, organization and care for the residents/customers. Luxurious apartments but far from luxurious management."

"Somerset Apartments isn't just your average complex - it's a true gem in the apartment industry. I stumbled upon Somerset, and the rest is history. When I first called in, Lindsey answered and was incredibly welcoming and accommodating. Before I knew it, I was touring the grounds and checking out the various floor plans and pricing options. The amenities on site were also top-notch - I was blown away by all the perks that came with living at Somerset. Even after I moved in, the staff continued to be incredibly helpful and attentive. Blake, who assisted me on move-in day, made the whole process super smooth despite Lindsey being out of the office that day. All in all, I couldn't recommend this place more highly. From the friendly and helpful staff to the luxurious amenities, Somerset Apartments takes pride in being the best of the best."