Starship Enterprises of Snellville

"The store manger here Ms Spencer is racist she treated me so wrongful last night I walked in the store jolly and happy ready to spend my money. She was super aggressive and rude. I had to stop her in the middle of her helping me to ask her if she was ok. she didn't smile shift her attitude or anything she proceeded to be nasty and snotty she even told me wat I came for was out of stock but once I told her the location of the item I wanted because I'm a regular she breath super hard slam the hookah box on the counter to the point I thought the hookah broke. I walked in like a Angel happy and had to leave out yelling at her. She showed me no care no good service she was ignorant and aggressive for no reason. And I believe wat made her even more mad is wen I pointed out the item she said was no longer in stock. I'm upset this happen to me this is one of my favorite stores by my home. All the other works are like my friend I never seen her there before and never felt to little I was so nice and happy walking in."

"Very welcoming employees. The selection could have more options available but I still left with more than I needed. James was very helpful ,actually the whole staff were all knowledgeable and helped me with my selections. My Go To"

"Weak deep southerners can't take a lil snow. Closed two hours early(wasted my time driving over here) for snow that didn't even stick. Ugh... Customer service is normally good here, but all things considered I wish another Novelties & Gifts store would open in Snellville with wider better selection and to give them some competition."

"Very nice employees, but very bad mechanidise. I bought a grinder only a day ago and it's already falling apart. I spent $34 on a grinder that the cashier guaranteed would last, and when I open it the screen and metal rings were already half popped off and no matter how I try to fix it I doubt there's anyway to other than literally super gluing it. Me being optimistic decided "maybe its worth keeping if it actually grinds" nope the blades are as dull as can be. I have nothing against Starship, but if you want reliable smoking shop products DO NOT COME HERE, GO TO AN ACTUAL SMOKE SHOP."

"I was in this location two evenings ago around 9pm looking for my teenage sons birthday gift. The sales associate was very helpful and with his assistance I picked out $226.00 worth of merchandise. I ran my card to pay for my selections and it came back declined. However, the purchase was completed according to my bank. I have a receipt from my bank and the $226.00 deducted from my account. I showed the completed transaction to the associate but he couldn't help. My bank told me to contact Starship or I would have to wait some time to file a claim disputing the transaction. Money isn't easy to come by during this pandemic so time is something I do not have. I called Starship and the manager directed me to the cooperate office. I left a message for the lady I was advised to speak with and two days later I still have no gift for my son nor do I have the money back in my account. I loved the store until it has been made clear that correcting errors in order to do good business is not their priority. I guess Ill continue to jump through hoops to get back what was taken from me.si"