NAPA Auto Parts - Brooks Auto Parts

"They had the part I needed and had it waiting for me when I got there."

"Incredibly helpful, sweet staff"

"They had exactly what I needed."

"It's a good place to get parts/higher quality products compared to other auto parts stores. The original people have all retired, so the store is run with the younger people. Since computers have come in, the new kids on the block don't know enough to open up parts catalogues, lately I've had problems getting the proper belts for my lawn mower."

"My husband went in to purchase some windshield wipers for me and decided to use them to keep business local, and it's location close to my job. He was disappointed enough in the customer service that he made it a point to tell me about it, and he doesn't usually complain about customer service (he's used to the generally poor service in the area anyhow) . Unfortunately the windshield wipers were wrong, which I suppose he should have looked up prior to arrival nbd. What he was mad about was the lack of help, lack of greeting , and overall feeling of employees really not eager for business. That being said I figured maybe he was overreacting or something and went back the next day or so to see if I could get a refund. Now I will say that they were kind enough to refund my money without a receipt and I do appreciate that which is why I gave 2 stars rather than 1. If not for that they would get 1, simply because I was not greeted when I walked in, or even a knowledged in any way. Okay fine, that's not something that is new, places have done it before, albeit they are usually ran by teens or something. After standing there for 5 minutes without any type of a knowledgement, I started to get impatient. There were 5 guys in there. Most of them were old and one younger one. I had no clue who actually worked there and who was just hanging out and who was a customer. Had someone said they would be with me in a moment or something I probably would have known at least that. Anyhow they are the good ol boy type for sure, If you aren't part of that clique then you aren't worth their time I guess. They clearly aren't worried about getting new customers, their lack of customer service skills proves that. It's a shame because I'd much rather pay more and shop local, but this is one case where I would MUCH rather use a big chain where they are friendly helpful and I know who works there and who's hanging out"