Southern Auto Salvage

"In search for a transmission, I received an referral from a mechanic I trust. I bought the transmission from southern auto, picked it up, and delivered it to Statesboro where my daughter’s disabled car is located. After installing the transmission, the mechanic realized the transmission will not go into reverse. I was directed to Jay due to it is now a warranty issue, I was told…Jay eventually responded and later agreed to replace the defected transmission. Jay also stated he would have his guys take the good transmission to Statesboro. This was on Thursday, February 15… I received a call from Jay today, February 19, informing me that they tested the “good” transmission and determined it was “not good”. Then in the most disrespectful tone you could imagine, Jay tell me that they will not attempt to find another transmission and I could only receive my refund after they received their (damaged) transmission that I took to Statesboro. After reminding Jay of our conversation on Thursday and the need for a transmission (not $$) Jay tone and delivery became very abrasive/aggressive. Once I noticed I started matching his energy, I ask how do I file a formal complaint. Jay literally told me to find out on my own. So if anyone could assist me with the procedures /information on how to file a formal complaint with Southern auto, please advise. This score is solely based on Jay, the manager, poor customer service."

"I need a new hood and other parts for wrecked 2004 LS430. Other salvage yards that had the hood wanted $750 to $1K+, but I got it here for $500 with the grille. Plus I got the radiator, fans, condenser, air intake, engine cover, plastic covers and support bar for an additional $500. So I save a lot of money. Thanks Southern."

"These criminals sold me a defective leather seat . I didn’t even leave with the seat , they made me pay the. They went ahead and gave me a torn leather seat . Big guy came out and outrightly told me it’s as is but I didn’t even leave their yard yet . They are thieves! Don’t buy engines or trans from them . They will sell you a bad part and now you are out of money . I will never buy anything from them again !!!!"

"I wish I would have read the reviews prior to coming out here. They charge me for a part. I came to pick up the part notice it was the wrong part asked for the right part they stated they didn't have it in stock and that it would be an addition $300. I asked for a refund instead and was charged $100+ in restocking fee! Not only was it there fault but even on my refund ticket it showed what I asked for specifically. Mind you I never took the item off the property (it was a transmission). So they retained possession of the item the ENTIRE time! Yet still refuse to refund all of my money! DO NOT COME TO THIS LOCATION!! THEY ARE THE WORST DON'T BELIEVE ME ? READ THE REVIEWS!!"

"Did not have the right part. Accused us of giving them the wrong informations. We called for a rear window for a 2012 Silverado pick up they brought us a rear window for a Volvo. Then called my employee who was picking it up a stupid MFer.then charged us a 35% restocking fee for the incorrect window. Horrible customer service I will gladly pay full price for a new part then do business with them. Worst business I have ever experienced."