Sherwin-Williams Paint Store

"Came to view Hardwood stains and finishes. Amy was super helpful. She had a consultative approach to assisting me with finding a few color options based on the look I was going for. She helped me take into consideration the current wood type, the existing natural light in the space and furniture."

"Incredible paint! Worth every penny of the price. The sales people were friendly & knowledgeable. They were even able to look up the exact formula of a colour from Behr in their computer & blend it for me. I’ll never use another brand & I was a loyal Behr customer until now!"

"When the color did not match well, store employee, Dan told me I still have to pay for the first non matching color paint if I want him to try again. He thinks color matches but they are in different tones. Flat vs Egg shell. He exactly knew what the problem was but he did not want to correct it. That is not kind of the service I usually get from Sherwin- Williams."

"I’d like to start this by saying I have truly never in my life written a complaint about a customer service experience from anywhere I’ve been until now. I spent years working in retail and I am now a nurse, so I completely understand the frustrations and exhaustion that comes with such a job. It can be very difficult interacting with many different personalities and temperaments while also trying to keep a smile on your face. However, I feel this feedback is important due to the honest shock and upset I felt with the interaction I had at the #2205 Sherwin Williams at 3931 Peachtree Industrial Blvd. Duluth, GA 30096. Upon coming into the store on Sunday 11/17/19 @ noon nobody was there except one man going through boxes. I thought he was an employee unloading inventory because he was going between shelves and back to the cart. The other person was an employee named Paige, who was coming in and out of the back with lots of boxes. Again, I thought it was inventory from a shipment being unloaded (which from previous retail experience frequently happens on Sundays). There was no greeting when she came in and out of the back so I figured she was busy at that moment. However, after waiting about 15 minutes at the counter and watching her go in and out with not one word I said “Excuse me, may I get some help?” She abruptly stopped, glared at me, and I was met with a sigh, an eye roll, and an extremely rude/aggressive response—“I’m helping somebody else right now! You can see that, right?!” My reply was a very shocked “No...” and she scoffed off again going in and out. I did not realize the man was a customer until she started ringing his purchase up. I’m sorry there was confusion, but even so that should never warrant the reaction I was met with. From all of my years in retail and now in healthcare I have never received such a horrible interaction with a stranger. I quickly got my paint and left without a word because I feel that this experience was much bigger than anything I could have said to her before leaving. I highly encourage a conversation or retraining of sorts because it should never happen to anyone else. A greeting of “Hi welcome in! I’m helping a customer right now, but will be with you in a moment” would have been extremely helpful and should be done regardless and in any situation whether there’s 30 people in the store or 1. I’m truly disappointed with the experience and will not be returning to this location solely due to the reception I received. It’s humiliating and alarming to quite literally get yelled at for simply asking for some help. I’m sure losing one customer won’t hurt sales, but that’s not what this is about. I prefer not to be treated with such a lack of kindness and respect whether I’m on the employee side or the consumer’s. It’s extremely inappropriate and not what the world needs."

"Had a paint that I tried to get Home Depot to Match multiple times and they could just not do it. Reluctantly came here to see if they could do better. They got a perfect match on the first try. The staff was also extremely nice and helpful. The prices might be a little higher than some other stores but I feel in this case you get what you pay for. Will definitely be coming here for all my paint needs from now on."