Beauflor USA, LLC 1 Beauflor Way, White, GA 30184

"Every time I go here, I have a pleasant experience. Fast and reliable offload"

"Nice place to Deliver. 20 min in out"

"CAUTION: BUYER BEWARE! I was recommended Beauflor Luxury Vinyl Tile for a small NY State Police Barracks in upstate NY. The flooring looked fantastic post-installation and the state troopers were very happy. However, within a mere 10-12 months, we observed distinct traffic patterns and yellowing, despite the presence of a 10-year commercial stain or fade warranty. We diligently followed all of the manufacturer's care guidelines, but Beauflor would not even speak to us on the phone about our claim and simply said it was all a result of our site and installation. After a painstaking 18 months of slow communication, we have yet to find any resolution. Beauflor complaint department sent a letter denying the warranty coverage. They said with a third party evaluation they would reconsider their decision. They lied...when the information was provided they would not accept calls and only returned emails stating they had declined the claim and to talk to contact the distributor where the product was purchased. The distributor only says they deliver product but don't handle the warranty. Beauflor representative Tamera Johnson Smith, aftersales coordinator, has still not returned a call and ignores emails requesting a solution or someone who can discuss the concerns. It's become abundantly clear that these commercial warranties are essentially worthless. One cannot rely on Beauflor to stand behind their product post-purchase. This ordeal has become the most frustrating customer experience I've ever encountered, and it's costing us in excess of $25,000 to remove and replace with a superior flooring alternative. Needless to say I will not be purchasing replacement flooring from Beauflor USA and will discourage anyone from doing business with this company. I will be filing a complaint with BBB with hopes others can avoid a hardship like we've experienced."

"Very nice people. Quick loading and very gentle guy in shipping for outside carrier in 2nd shift."

"Easy load... After you get checked in at takes about 2 hours to get loaded typically I've been there four times and every time it was right at about 2 hours. Friendly employees and office staff."