Kim's Cleaners

"Very nice people. The suit fitting came out nice."

"This was my first time here, and unfortunately my last. Needed very long curtains to simply be hemmed. Dropped off and was nicely told to be picked up in one week. Made the marks of where I needed it hemmed. Came back, picked up and paid $48. Upon hanging the curtains, figured out nothing was actually done to them. Brought them back the same day, and was told by Kim herself sorry for the confusion and that they’d be ready in another week. I personally, went into the shop and showed her where exactly it needed to be hemmed and measured to confirm. I picked them up today, they are too short, damaged and the hem job is very bad. I asked if I could possibly get some money back due to the damage and Kim’s husband said that they didn’t do that. When I pulled up to pick them up today, they were unfolded, hanging over the ledge somewhere random in the shop. *****EDITED in response two days later of original review: Today Kim called me personally to apologize due to their original seamstress not being available when needed. She offered me a refund and dry clean an item since I was not happy with the curtains. Thank you, I appreciate the call & will return for business."

"When picking up my suit “Lara,” (long permed brown hair middle aged lady) asked for payment. I politely asked her to bring out my suit first to place on the hanger prior to paying. She then rolls her eyes and makes a sour face as if she did not understand how a customer would even want to see their clothes and perhaps inspect the cleaning prior to paying. I then tell her she was rude and as I ask her what the problem was, she then starts to repeat “uh huh” as I was speaking then asks if I want a refund. First and last time coming here."

"Had a very bad and unfortunate encounter here. Here is our story. my fiancé had purchased a wedding dress and we have taken it for alterations into Kim’s cleaners. She walked in on a Tuesday early afternoon with her sister and spoke with a lady we assume was the owner. The owner examined the dress and she told us it would be completed in one week. This was within our schedule because our wedding was the follow Friday. We went back a week from drop off and asked for the dress. Not only did she tell us it was not done, she did not even physically have our dress on site. She did not apologize. She physically took out pick up ticket and claimed she could not find it when we asked for it back. She knew exactly what she was doing. She was unapologetic and act like it was an inconvenience to her that we showed up. We had to physically drive to their alterations location in Duluth Georgia. We picked up the dress and it was not completed. No discount was offered. This was a true Wedding nightmare. When we did drop it off they were very nice it’s a shame that we cannot use this place anymore and we do not recommend it to anyone. Bad business practices lies and almost helped ruin our wedding."

"Awesome! Great customer service and convenient with a drive thru window! They also cleaned my cap and it was disgustingly dirty because I couldn’t find anyone else to clean it locally but now we have our go to cleaner! Highly recommend!"