Verizon

"Don’t go to this Verizon store. Save yourself a headache and your bank account a hole in it. They LIE and SCAM you and act like they have to do things they aren’t required to do just to be able to charge more. They will upcharge you any chance they get and Aliyah will do it with a rotten look on her face. My friend went in for a new phone and walked out with the wrong one and a bundle of things she didn’t need and didn’t know she was being charged for till after she swiped her card. It makes me sad there are people like this in the world. Go to the location at Commerce, it’s way better."

"I went in to get a new phone and was also signed up for services I did not want and was told they "had to do that" at the store. I was also pushed a ton of accessories I didn't need, and was led to believe they were included as part of some promotion. When we got home and were able to actually look over the bill, we realized what had happened. I honestly feel swindled. I will never set foot in this store again. Shame on me for not questioning everything, but buyer beware at this store."

"This store fraudulently signed me up for services I did not request. The actual Verizon had to fix it and they have had this happen before. This seems more like an independent authorized shop that is lacking in product and customer experience. Was greeted but then waited 20 mins while the main lady was visibly not friendly to me or the lady in front of me. This location will not just sell phones through Verizon without upselling you a case and charger brick."

"I’m a work from home employee of Verizon and wanted to see the iPhone 15s in person. I walked in the store and was not greeted and was ignored for the 8 mins I was in there looking at phones. There was one customer at the desk and I saw 2 workers. I was VERY disappointed because I was looking forward to picking the brains of my coworkers. I, more importantly, had a few questions about my account AS A CUSTOMER. Needless to say I will not be returning to this location, or in person for that matter. I called the 800 number and my questions were answered over the phone. I’m still amazed of my in store treatment or lack there of I should say."

"This store closes at 7, I walk in at 6:30 pm after driving 30 minutes from the Newnan Bypass location, where I was denied help to activate my replacement phone. I explained what happened to Jeff the manager of the PTC location & he went above and beyond to help me. Thank you Jeff for your kindness. Jeff deserves a raise & a promotion for doing the right thing when no one was watching. Corporate, Jeff saved you a customer please reward this awesome human. Update: We went back to purchase a new phone and once again the experience was top notch & better than expected. I didn't catch the ladie's names that helped us but they are so kind & went above & beyond numerous times to get us squared away. I love this store."