HBR POWERSPORTS

"I ordered a motorcycle because website said they had 3 available. I then recieved a message the next day saying they are out of stock. Kinda screwed up my Christmas surprise for my daughter."

"Went smoothly without any issues. 2023 cforce 500 and it's a good Machine, much more power than my 06 Kodiak Only talked to maybe 2 people in the store but they where polite and answered my questions . Will do business with them again definitely."

"I want to thank these guys, everyone from Matt in sales, the lady in finance, the mechanics, parts guy, to the owner himself…. It was a great experience. The circus act was my fault and mine alone, however they all came out and worked as a team with a customer service mindset to help me load the units. Great place!"

"Got my bike back from HBR Powersports in Cleveland, TN. Bike is looking and feeling good. Wish I could say I was happy with them and could recommend them. Sad to say, look else where when seeking bike service. They had quoted me just under $800 for the breaks and tires. When I got there I saw the tab climbing to what looked like a possible $1600 on the computer. (I saw the numbers going in on the screen: 1600.00, 45.00, etc) and he was not finished plunking in numbers! When he finally stopped typing, I reminded him of our agreement: Breaks and tires, just under $800. He countered with, “I don’t know who you spoke to but...” I then said, calmly, that I did not feel I had been dealt with honestly. He quickly began pounding on the computer and showed me a new price-the one we agreed to! I was shocked and thanked him. That’s when the verbal assault began. I just stood there in silence. He told me never to come back. I will honor that. UPDATE: My husband Jade, went there yesterday to discuss the conduct of the Service Manager with them. When he got there the manager was beyond rude, he began posturing with Jade like he was ready for a fist fight. Jade stood his ground and demonstrated that he would not be intimidated. Jade does not intimidate easily at all! It was clear that Management was not interested in understanding anything. They simply defended their conduct, rationalized their conduct and attempted to intimidate and project their own hostility. This is beyond poor customer service. It became assault."

"We were looking for dirt bikes for our family. We found this store in Cleveland Tn. So close to home to. We visit the store and noticed a good selection of motor bikes. Talked with Heather and Norman. They are very helpful and it was a great experience. We bought 2 bikes. So now a few weeks since the purchase they are running great kids love them. So thank you for the great service."