Forsyth Appliance Heating & Air 433 Canton Highway, Cumming, GA 30040

"Great Service. I have been using Forsyth Appliance for my HVAC needs for years and they are the best. Always on time and always takes time to answer all my questions."

"They are a contractor of GE for warranty work. They came out to look at my brand new oven that had stopped working in the self cleaning cycle. This is not the first time this issue has happened and the previous time a tech from another organization was able to fix it in 30 minutes. Although the two individuals that came out from Forsyth were extremely nice and pleasant to deal with, they were completely stumped on how to open the oven doors. They told us that they recommend none of their customers use self the self cleaning functionality because it causes problems. They then told us that they were marking the oven as unrepairable and would tell GE that it needs replaced. They told us that they would give us a call back on Monday morning to let us know the status. Not only did they not call us back Monday morning, they didn't return phone calls on Tuesday or on Wednesday. We called GE on Thursday in GE said that the text notes said the oven was repairable and needs a new Control Board. How would they know? The couldn't even open the doors. To sum up, they don't follow up, were not technically proficient enough to do a simple task, told me I would have to destroy my kitchen to replace an oven that they marked as repairable. On the plus side the tech had nice manners."

"Forsyth Appliance Repair is a contractor associated with GE appliances and their warranty work. They came out on Monday , November 4, 2019. They have only one team of appliance repair folks. They diagnosed the problem and said they would have to order a part. On Thursday November 7, 2019, their scheduler called to say the part had come in. But they would not be able to install until Tuesday November 12, 2019. It seemed odd to me that it would take 5 more days to respond, considering how long I had already waited for the repair. They asked me for a good time on that Tuesday. I mentioned 1 pm, because normally I am done with work at 1 pm. However, it turned out that my dispatch was different that day and held me longer. Scheduler said they could not work with me and flex the schedule a little later because of this unforeseen development. Ended up having to wait till Wednesday, November 13 to have the part installed. Installers were late. They put the part in and said they were going to leave. I asked them to wait and check to make sure the leak was actually fixed, especially considering how long it had taken to get the appliance repaired. They blamed GE. I said I was not interested in excuses, just was not satisfied with the response time--(-and I mean the extra time they took that was not due to GE delay). They refused to wait and left in a huff. DO NOT USE THIS SERVICE PROVIDER FOR YOUR APPLIANCE REPAIR NEEDS. THEY ARE INFLEXIBLE, AND INSENSITIVE TO THE NEEDS OF THE PUBLIC. CHOOSE A DIFFERENT PROVIDER. Because of their inadequate staffing levels and rigid schedule-Nazi approach, I had to wait more than 2 weeks to get my dishwasher finally repaired. That is WAY too long. And they wanted to blame GE, when some of the delay is clearly their fault."

"They came out to service my RV fridge and told me it would take 4-5 days to get the part. Charged me a whopping $800+ for a control board which is almost the cost of the entire fridge. Called back the next week and was told it would take 10 days to get the part! The girl claimed she told me that in the beginning, which was not true. Now I suspect she forgot to order the part and I'll end up waiting for over two weeks for a repair! Unacceptable."

"This company is awesome! Three weeks ago my LG refrigerator fan stopped working and it was making very loud noises. Another local company came out and gave us a very high quote, wanted to order 4 different parts, and they weren't quite sure what was wrong with it. When Forsyth appliance came to my house it was quickly fixed within the hour and no parts needed to be ordered. Customer service was great! They were well within their allotted window, and they answered all of my questions!"