Mattress Firm Austell 3999 Austell Road Southwest, Austell, GA 30106

"My mother, Viola and myself went to Mattress Firm in Austell and the salesperson Kim Williams was so helpful and she explained everything in details to us. Kim is very professional and she made us feel great about purchasing a mattress. Will definitely recommend Kim Williams to our family and friends."

"Everyone was very informative, professional and easy to deal with. No questions unanswered. They have a lot of different mattresses and prices to choose from, depending on your needs. I bought a Stearns and Foster plush mattress and I'm looking forward to sleeping on it. I would recommended visiting this store. You will be amazed."

"The sales person who assisted me was Kim and she was fantastic! She was patient- helpful - kind - knowledgeable & personable. She helped make a difficult decision much easier & I highly recommend her!!!"

"No issue with the mattress or sales rep. My issue was with the delivery and lack of customer service by such a large company. I waited all day at the house for my delivery with no call or email to let me know that it would be rescheduled. I was told that the delivery company came by and no one was available. I was here all day long just 20ft from the front door. No knock or ring on the door bell and no call. My garage was open also which makes me question their decision. When I called to get customer service i was directed back to the store to speak with a sales rep who would not be able to do anything but track my delivery and get an update on why it was missed. For a company this large to not have a dedicated customer service to handle issues like this is ridiculous. Not sure if I will continue to use them but will check when we need a new mattress."

"Very friendly and knowledgeable customer service, In September my husband and I went into the store to window shop, end up purchasing an adjustable frame and mattress, zack was very helpful and informative about the product, our first delivery attempt was not so successful but very great customer service and concern. The second was on point, Mr Kelly was very pleasant, patient, he went above and beyond to make sure we were taken care. Great team. Thank you guys. Mr and Mrs Charles Boomer."