CVS 202 Grayson Highway, Lawrenceville, GA 30046

"They need more staff in the pharmacy. I waited 45 minutes in line. When I got to the window no one came to the window, they said hold please on the intercom but never came. I waited a long time because I’m pretty patient and I know it gets busy. I waited so long that even a patient person would have been frustrated. I think they need extra staff on hand if it gets this busy. More staff equals smoother operations. Either that or refer people to a different pharmacy if you cannot handle the traffic at this location. I’m not sure if there is a shortage in workers in the pharmacy field or if this is a scheduling issue from corporate and management. It should definitely be looked into. It’s not the staffs problem it is so busy, they should have more hands on deck. Shame"

"Absolutely horrible. Always have to wait at least 30 minutes to get prescription that was called in ahead of time. The drive through service is ridiculous. This place needs new management. I’m gonna switch pharmacies."

"I have been trying to reach the pharmacy all day about my prescription. I called 3 times and was placed on hold for over 10 minutes and then the call dropped. I decided call corporate to find out what is happening in why I’m unable to reach the pharmacy by phone. Well as I had corporate on one phone I decided to call the store again and ask the front end manager could he please get someone from the pharmacy. Well the Asian lady who is a pharmacy picked up and I said let me hang up from corporate. The pharmacist got nasty with me and said, I don’t care who you call , I don’t care if you call corporate and as I was trying to tell her I only wanted to know about my prescription she handed the phone to an employee. Now this have to be the worst experience I’ve had with CVS besides them giving me someone else’s medication years ago. If there is one thing I don’t like is bad customer service. Everyone seems to be professional at that location but the Asian pharmacist is nasty with a attitude. Corporate you need to listen to your customers because I will find a place that will appreciate me as a customer."

"closet CVS to my house and I normally don’t have issues but waited over an hour in the drive through line.. I couldn’t go in because I have the flu and I wasn’t tryna spread my germs."

"The employees at this CVS Pharmacy are totally ill-tempered and monstrous. They never, ever process my prescriptions on time. When I call in, they act annoyed, bothered, and unbelievably rude. One incredibly churlish pharmacy employee told me I could go to another pharmacy to have my medications filled on time. When I asked for her name, she initially refused, but then she gave me her name exactly as 'Madona,' which I suspect isn't her real name. Through the entire call, she was talking to in-store customers and putting me on hold repeatedly in order to get me to go away. At the very end, she hung up on me! This is the level of service and attitude I have come to expect from CVS Pharmacy. Another time I called in, a badmouthed young woman who would not give me her name kept pouring pills into bins and making loud noises over the phone in order to pretend not to hear me. This woman told me that I had to wait until I completely ran out of my medications before I could pick them up. They wouldn't even process them automatically. According to her, I have to call and speak to them every single month in order to have my prescriptions filled! She also had the audacity to tell me I shouldn't go to work in order to pick up my prescriptions. This insulting employee hung up on me as well. Don't get me started on the wait times and disarray when you go to pick up. Half the time when you get there, they haven't even started processing your prescriptions, and this is for scripts called in the day before! The pharmacy employees here are disgusting, uncivil, and disrespectful. They have belittled me and members of my family numerous times. Every time my medication refills are nearing, I get increased anxiety and panic attacks in anticipation of the crude treatment I will be receiving from CVS Pharmacy's horrible and abusive employees. CVS Pharmacy, you are corroding and battering my health."