Great Clips 6255 Zebulon Road, Macon, GA 31210

"If I could leave less than 1 star I would. I have a 4 year old son on the spectrum. We have seen Brittany twice at this location and both times she was phenomenal with him. Patient and speaking to him and helping him through a process he is uncomfortable with. From the second we walked in today, the women working were over it. All relaxed, sitting at their stations. We were the ONLY customers in the salon. The woman who greeted us checked us in, and I asked if there was someone working that is experienced in dealing with children that are very particular and sensitive. She said yes and asked “delana(might be her name)” if she could do it (after making an annoyed face) clearly pawning him off on someone else.DELANA responded with a literal childlike sigh and said “my station isn’t even ready yet” so while the other two sat there, we waited. She then proceeded to get annoyed with him BEFORE he even got in the chair. He was clearly scared. Instead of even saying “it’s ok” she said “come on buddy. Just get in the chair!” I coaxed him into the chair and the effort of comfort she made was pressing the vibration against his leg to show him the clippers were harmless. The effort stopped there. She asked “is there a reason he doesn’t want to be touched?” I answered that we’re on the waitlist for the autism testing center, and she ROLLED HER EYES!! He kept wincing when she’d touch the clippers to his neck and he has red marks all over his neck. Somehow though she “hasn’t touched him yet” then after maybe 5 minutes of ”trying” she gave up. When I asked for a method to leave a complaint “there isn’t one, and the manager won’t be in until tomorrow” then proceeded to yell at me when I pressed. I get that it’s a process, that it’s time consuming, that it’s difficult, but in no way did this woman handle her job well. I am absolutely disgusted really. Not only did she butcher his head, she’s shown him that getting a hair cut really isn’t fun and her frustration resonated with us both. I doubt I’ll get him back in a chair for months."

"Michele is very sweet and cuts my hair perfectly all the time! Michele always has a smile on her face."

"Lynda is my favorite expert! And I’m always happy with my wash cut and style!"

"I got my hair "cut" at great clips on Tom Hill and it was a mess I looked like I had a mushroom on my head. She told me to go home and play with it so I did and found long strands that she missed. I let it grow out because she did not cut the style in the picture I showed her. I went to great clips on Zebulon rd to get it cut like I wanted and the lady who cut my hair was sniffling and wiping her nose with tissue and continued cutting my hair without washing her hands. She also didn't cut my hair like the picture so now I'm home sick with another botched haircut. I'll never go back to them again!!!!!"

"They are usually empty so you will not have a long wait. The hair stylists are accommodating and communicate instead of not talking during the haircut. The clip notes idea is great as it cuts down on explaining your hair style. They also confirm that your previous styles are what you want or if you want to mix it up. I will definitely keep coming here."