Lowe's Home Improvement

"I usually really enjoy shopping here and hate to leave a low rating. Me and my daughter love going to the garden center, especially to get some “rescue plants” as she calls them. We were pretty excited to see them marked down to 75% off. She picked up some crummy looking petunias that will be dead in a week and I found a crabapple tree and a small palm, it was literally $20.40 worth of dying plants. I know discounting the plants can be a pain so normally we check out at the garden center but it was closed which is understandable because it’s winter. We headed to the self checkout, after being told to wait to use one that another customer wasn’t finished at yet (there were two more available that accepted both payment methods) I told the cashier that we had plants but they were discounted so she may need to call someone over for an override. She looked at us like we were garbage and said “nothing in the garden center is 75% off” I had taken a picture of the sign to send to my husband because he finds it funny we try to save plants. I started to show it to her and she waved me off and said “people like to scam things in the garden center, I’ve had a lot of scammers lately” I told her I had even asked the person stocking the plants and she rolled her eyes and said “I’m going to have to call someone to verify this, things are never marked down that low” she wouldn’t even let us start to check out, it was almost like she was waiting on security to show up. She never hit her radio, just kept looking at her screen on her scanner thing. After a few minutes I informed her we would just go to customer service to check out since apparently we were trying to scam her. She rudely said “that’s fine” I told her that she was being extremely rude and that we shop there all the time and have never been treated like that. I had to keep my cool in front of my kid, but that was hard. People were staring at us. I’ve been in customer service and retail and know that’s not how you treat people. Besides having to wait to get an override I have never had any issues with checking out the end of season plants, even when they have been priced that low. It was embarrassing and my 4 year old even asked me “why did that lady thing we were lying?” This store is the closest to us, but I will gladly drive to the other location in Dothan to not be treated like that. If she didn’t know about the discount she could have just called a manager over to check us out, not imply that we were lying repeatedly. She also shouldn’t be working self checkout if that’s how she talks to people. The girl at the customer service desk was fantastic and I wish I had gotten her name. She already had a lot going on but was happy to help us. She even said that the girl at self checkout hadn’t called anyone because the person she would have called would have been her. My husband normally buys all of our home improvement stuff from that location and rents tools often, he was so angry about it that he said he will start using Home Depot again. I’m just a little in shock, I didn’t realize me and my child gave off criminal vibes over some dying plants. I can shrug some things off because people have bad days, but the way she made me feel and the questions I had to answer from my kid were a little too much this time."

"Customer Service #1. David J. and associates at the Dothan Alabama Ross Clark Circle Lowe’s location whom works in management & public relations assisted my wife and I with an issue with a Lowe’s gift card. David gave us stellar service and quickly resolved our issue. We’re very pleased and satisfied."

"It's what's expected in big box stores, hard to find employees. That being said, I have to commend the employees who, in my experience, all have gone out of their way to assist. They are friendly and personable. Unfortunately Lowes seems to have a merchandise stocking problem. For example, in lighting you may see items hanging but no boxes for sale available. So plan ahead. Also merchandise in the lighting area changes often. If you have a return receipts are a must. The gardening area is awesome, with well maintained plants."

"I did have to walk around to fine someone to help me. One employee told me the wrong place. I'm 69 years old. I have worked for 24 plus yrs. I worked hard at my jobs. I didn't stand around and watched customers ring up the purchases. The ladies (employees) in their twenties had to be told to help the customers with the self check out. These ladies were cutting up, laughing, and watching using the self checkouts. I didn't realize you played employee to do nothing."

"No bonsi!!! I was really hoping they would have it. Was kinda feeling bad vibe from the employees!!! I felt like they were all watching us. I am use to getting profiled but this was very noticeable!!!"