Mud Pie 4893 Lewis Road, Stone Mountain, GA 30083

"I purchased ornaments on Nov. 15 and they still say they are in Norcross, Ga. I have called fedex and they say I must speak with Mud Pie. Well good luck there. I called and just put in random extensions and everyone put me on hold and hung up on me. I love their products but so disappointed."

"My item came broken, was a gift. Called numerous times only to be transferred to customer care center whose mailbox was FULL, and no one could even leave a message. Unfortunately, not sure where to go from here."

"Super disappointed. I truly thought this was a quality company with a nice line of merchandise. I ordered a gift for my Mom of 2 of their paper towel holders. I ordered directly from Mud Pie. One of them broke within a few days of them owning it. I sent an email to Mud Pie's Customer Service Department. I attached photos and a copy of my purchase order and my delivery receipt so that it was easy to tell I had just gotten them and FROM THEM. They responded promptly (yay Mud Pie), but their response was that I needed to take the defective item to the store where I purchased it. I responded and AGAIN included the the docs showing that I had purchased the items directly from them. This time, they agreed to replace the defective item. At this point, I'm feeling good about getting this resolved. Especially since it was a gift. I later learned that the item they sent (directly to my Mom) had to have been a defective or pulled from the reject pile. My Mom said it was comical how crooked the rod for the paper towels was. Thankfully my step father is handy and was able to come up with ONE acceptable paper towel holder out of the two that were sent. I will not be buying from them again. I gave the "2" stars ONLY because they did respond quickly when I sent my request. Super disappointed. I truly expected better."

"This is my “mudpie” bag that unraveled after one use. I contacted the company for them to honor their product. It was defective, it unraveled because it wasn’t seamed correctly , it was poorly constructed. They would not stand behind their own product and replace it. As the manufacturer of these items I expected them to be appalled that this happened, but nope they were cavalier about it. Mudpie Could have cared less. They refused to replace it. I no longer consider Mudpie products to be of any quality. I think people should know that this is how they will be treated by “mudpie”, not what the company writes in their ads. Buyer beware"