West Express

"Awesome all the way around. Great staff, great selection. Great vibes and atmosphere. When I go in, I dont want to leave."

"I bought a pair of boots from this store on 9/28 while I was in town for a wedding(I live about 12 hours from this store). Just under 30 days later, after wearing them less than 10 times, I noticed the leather on one of the boots was cracking. I called the store and they seemed like they were going to be helpful. I was told they would speak to the owner and their Durango rep to get it sorted out. I sent them a picture and the person on the phone agreed that they also saw the damage and they would call me back. Over one week later I had to call them back asking for an update. I was told they hadn't even spoken to the Durango rep yet and they would call me back. I get a call back about 30 minutes later(Which tells me they forgot because the Durango rep didn't seem to be that hard to get a hold of). They tell me that I need to ship the boots back(at my own expense) and the Durango rep would have to verify that they were defective(after already being told that they agreed about the damage). I was then told that if they decided that the boots were not defective that I would be out a pair of boots. I asked for clarification and was told they would not ship the boots back to me and I would have to cover any return shipping as well. I was told if I wanted any more help I could contact Durango directly. So I did exactly that. Within 5 minutes they agreed to replace the boots and sent me a prepaid fedex label to ship them back. Let me be clear, I am not upset with Durango. Their customer service was great 5/5 would recommend. West Express however, was less than helpful and nothing short of rude. I would never buy another pair of boots from west express again. They sell dry rotted boots and refuse returns. 0/5"

"I've bought my Cowboy Boots from here before and I love it have not been since they moved to the new location but I plan on coming by for a New pair of Cowboy Boots really soon I love doing business with this place very friendly staff I highly recommend coming here to shop for New Cowboy Boots and I do have a question I'm a huge fan of Pointed Toe Cowboy Boots do they still sell Pointed Toe Cowboy Boots for men?"

"I suppose the customer service is great as long as things run smoothly and you get what you want, however if that's not the case, prepare to be frustrated, disappointed, and left hanging. We ordered a pair of boots my husband needed for work, and was told twice that they are in stock. That was over six weeks ago. I have been trying to get in contact with the owner/manager of the place, and it's been near impossible. I was told two days in a row that he'd be in the next day. I call, and he's never there. So then they took my number and said he'd call me. No phone call as of yet. I just spoke to the lady at the front desk again and asked her to please call him now, and ask him to call me back. Still waiting, but the day isn't over yet so we'll see. I do not have my hopes up and I'm incredibly discouraged as my husband's employer expected him to have them as part of his uniform long before now."