Windsor

"I had a wonderful experience at the Tallahassee location. As a newly divorced woman in my 40's, I wanted a new wardrobe. I was completely intimidated by the selections because I am not good at choosing clothes for myself. Jules was so helpful and kind. I told her what I was looking for and she put together outfits for me to try on. She even gave me tips on how to mix and match. I will definitely be back."

"Jewels was very welcoming & helpful since I walked in the store . She help me find the perfect wedding dress along with shoes and accessories. She is awesome . I got everything out of this lovely store . I highly recommend & the dressed here are very pretty with great prices . Will be back soon"

"As a former employee, I am aware that customer service is the foremost responsibility and goal of the store. Yet, as I came in to shop today, I was both disappointed and disgusted by what I saw and heard. To begin with, I heard the manager of the store, Julia S., instructing the employees not to help me or offer me any kind of service as I was shopping for an outfit, as a customer. Though the staff was kind and sensible enough to assist me with the basics (such as zipping a dress or getting an item from high up), she berated them for that as well. Secondly, though I had no interaction with her, she complained about my presence in the store as well as going as far as to instruct the staff that no one should ring me out or put an item on hold for me, for whatever reason. Though this is the same discrimination and harassment I faced while I was employed there, it is heartbreaking to see it happen as a customer. I was kind enough to ensure any dresses I tried on were hung and put away properly & kept my interaction with the staff minimal so I would not interrupt their work, yet I was still spoken poorly of for simply shopping. I am unsure of what causes her jealousy or anger towards me, but I am tired of being harassed just for my presence, especially two months after I have left the store. Though I enjoy the store, I am unsure if I will return as a customer due to the constant discrimination."

"This store is very unprofessional. I bought two dresses from this store and one of the dresses I noticed after I bought it had a pull on bottom of the dress. Although it was a special occasion dress the dress was defected. They claimed I could not return the defected dress because they cannot prove I did not wear the dress. So they are insinuating that I could be lying. As someone who worked in retail for years you should never tell your customer that you cannot prove that the defect was there when they bought it. It was insulting the way they handled this issue.The dress has not been worn and tags are still on. I have shopped here for years and have never returned anything, yet the one time I bought something that was defected they refuse to give me my money back in the form I paid for it. No store should value itself on not returning merchandise that is defected regardless of the “special occasion policy”. That is completely and utterly unreasonable. Horrible management at this store and would not recommend anyone shopping here."

"A store that sells special occasion clothing shouldn't put them as nonrefundable. Especially, when I specifically asked before checking out what the return policy is and the cashier stating I could get a refund, but no not even if bought 2 hrs ago. However, they did let me exchange with store credit. Thankful for that. I mean they are a special occasion store. It doesn't make sense. They have cute dresses and such."