Dunkin' 3725 Club Drive, Duluth, GA 30096

"Poor customer service, and when I arrived home, I realized the order was wrong. Instead of the everything mini stuffed bagels I ordered, they gave me plain. My drink should have been the hot signature carmel craze with 6 pumps of carmel. I couldn't taste the carmel and informed staff who told me that there was carmel in it and asked me what do you want. I thought that was very rude and not customer friendly at all."

"Very unfriendly drive through customer services. I ordered a coffee ice latte drink, not a cup of 90% milk and little coffee added on!. They required me to pay $1.69 extra for an addition shot of expresso.. which is fine. I thought I'm the only one who experienced this situation, but my friends who were on the car behind me also had the same problem. We are curious if this is DD's new way to increase their revenue at this location?"

"This location has kind servers but horrible food management. Every part of my order was burnt. The bagel on my sandwich was burnt and my hashbrowns were also burnt. The smoothies there are good but a little too sweet. So overall it isn't bad but there is a possibility your food will be served to you burnt."

"On March 14, 2023, I was ordering a bacon, egg and cheese croissant when I saw the sign on the board about the free donut and the 1 scoop of ice cream. The person taking the order was extremely uncooperative in explaining when I asked if I got one or both items for free with the purchase of any kind of coffee which included the Cappuccino Blast. I also asked if the free donut was considered the same as the apple fritter. The next thing I knew, it sound as if I was now talking to a different person who also couldn't answer the question. So then the person told us to drive up to the window, gave me a price that I paid then only handed me the sandwich. I had to ask for my drink, fritter and the RECEIPT!!! Pulled up and noticed that I had paid for the apple fritter, no free donut but the vanilla latte Cappuccino had ice cream included. Went thru drive-thru and was told that the MANAGER was the first person taking the order but left. The next person ENGLISH was not good. The two people in the picture posted REFUSED to give me the NAME of the manager or their's. The one on the right walked away to call the manager. When she came back, I was told to come back the next day to speak with her MANAGER but SHE could NOT give the name even after explaining I live in Conyers, which is over 35 miles away. The girl on the left said I was INVADING HER/their PRIVACY by asking for their name or recording the conversation but, I was TaKING this picture instead. What was really offense to me was the attitude for asking for the manager name but finally, them ignoring me before speaking in SPANISH to each other as if I no longer exist. However, the next time I have to come on that side of town to see my specialist, I WILL NOT BE VISITING THIS LOCATION EVER."

"4 stars go to the great cashier they have in the morning! She has great customer service always offers you more! So watch out she’ll make you order more!!! Love also that the large iced coffee is no more than $3 it’s 2.8 something or 2.9 something not sure but no more than $3! They also have the 2 for 5 bacon egg cheese croissant which are also very good! Just don’t really like they’re size for regular coffee but it’s still good thank you for the great service in the mornings!!!"