Starbucks

"They are a drive through only store. You can go in for app purchases pick up, however, the drive through line is SO LONG you still have to wait to get in to park and then get out. The space has not been well planned."

"I usually love this Starbucks but today not so much…I accidentally sent my order to the wrong Starbucks and I called that store and cancelled the order meanwhile I had my friend go get my drink because I was at work. I have done this before in the past and the drink was still honored as long as I had the receipt and it showed I bought the drink. My friend came to my job and told me she paid for the drink because the barista said the date was not current. I think the baristas need to slow down and read the receipts because she assumed I was trying to scam them because per her “it was definitely the wrong date”, and mentioned that it was happening often in that Starbucks when I tried to explain that it was a star drink to her the barista and that I could prove the drink was free she just directed me to the customer service line which was fine but the lack of customer service and understanding this barista had was ridiculous and she was rude and called me a liar which honestly was the worst part. I spend too much money on Starbucks and just because someone else scammed there store does not make it acceptable to mistreat other customers based on a simple mistake that could have been handled so much differently if they would have slowed down and read but I will definitely never go back other than for my last free drink. Terrible and they were wrong I’m glad I got my money back. Y’all need better baristas because she wasn’t a good one and I will be calling the manager Taylor on Monday to make sure they understand how disrespectful that was to me and my friend."

"This is one of my favorite locations. I’ve been faithful to the Starbucks’ brand for over 12 years. This team has been the most consistent. Laine is EXCEPTIONAL! Always friendly and hospitable . Unfortunately people are quick to say when things are bad but very slow to say when things are great. Myself included. I’ve been to this location for almost two years and this is my first review. Thank you all for the service you provide! It means a lot and is truly appreciated."

"The staff here is extremely friendly, and it's my neighborhood Starbucks; however, I won't be ordering here any longer. They've transitioned to a drive-thru only model, so even though I typically order ahead, park, and swing in to get my mobile order, today I had to wait in line 20+ minutes behind all the cars that hadn't even ordered. From now on, I'll just drive 5 min to the Ansley location."

"Due to the long drive through line and probable 30 min wait, I unfortunately gave up on my mobile ordered coffee this morning. The staff here is actually extremely kind and friendly. They work very hard do their job to the best of their abilities. The drive through is not working well. I would honestly advise disabling the mobile order feature for this store. Either that or come up with a creative solution to modify the store to prioritize staff safety but also allow for pedestrians to pick up their coffee without a vehicle."