JOANN Fabric and Crafts

"The customer service in this store is excellent . From the security guard who will greet you to the in store experience with extremely helpful employees if one can't find something to the checkout experience if the order was placed online or buying in store."

"Second time I’ve walked out without buying anything. Stock is in complete disarray, they’re clearly understaffed, which begs the question of what sad hourly wage they provide staff. All associates have always been pleasant but management needs to do so much better."

"Portions of the sales floor are uninhabitable, this place is should be feature on the TV show Hoarders! I asked an associate how the customer is supposed to find anything in the mess and was told “that’s what we were told to do with it”. As I tried to find the items myself ( which were all on the sales floor ), another associate asks “Sir, please don’t touch that…” as if I have overstepped my bounds into an off limits area of the store. A conversation with store manager Emily, who stated that “the big pile on the table is enough to warn customers not to go back there ( the corner of the sales floor and the entirety of their frame inventory ) and acknowledged the situation as unsafe, despite there being a sign saying so. When I brought that to her attention, she said she had been on the phone “long enough” and said I could start an online chat to field my concerns. Luckily, I have already spoken with corporate and filed a complaint. Additionally, the company CEO will receive an email recapping my experience about how thousands of dollars or inventory is sitting on the sales floor, unavailable for purchase to the consumer. I’m sure shareholders would be interested in this as well."

"I recently visited this wonderful fabric and crafts store to help redecorate my new business, and I couldn't be more pleased with the experience. The store offers an extensive selection of high-quality fabrics and a wide variety of crafting supplies. The abundance of choices made it easy for me to find exactly what I needed for my project. The staff was incredibly helpful and knowledgeable, guiding me through the options and offering valuable advice. The result of my redecoration exceeded my expectations – the fabrics were not only beautiful but also of excellent quality. I highly recommend this store to anyone in search of top-notch fabrics and crafting materials. It's a one-stop-shop for all your creative needs, and the fantastic outcome of my business's new look speaks volumes about the store's commitment to excellence. Thank you for making my redecoration process such a delightful and successful endeavor!"

"I went shopping for 2 & 3 weight yarns. I purchased Mandala yarn, color chimera. I am planning to crochet a fantail shell stitch, triangle shawl for my sister. Many of the colors in the yarn are her favorite colors, so I think she'll be happy. The store doesn't have much in 2 weight yarn, so I will look elsewhere for that. But I did purchase some needles and a fall coffee mug that was on sale. 70% off, so the mug only cost 3.90. I will shop at Joann's again."