UPS Customer Center

"Absolutely worthless, I'm sorry. Anytime I get a package that is supposed to only be 2 days away ( i.e. KY or IN), it comes in 4 days later and 2 of those are that it's stuck in Beckley,WV which is 20 mins away. They won't deliver on Saturdays out of this location while most every other UPS center will, so if a package doesn't make it to you by Friday, you won't get it until Monday. You pay for fast shipping from a website that would normally get you your package in 2-3 days but with it processing out of Beckley? Better make that 5-7 days. Seriously, a pathetic operation. I don't fault the drivers, but the shipping office itself. However, their drivers won't go out if there is a skiff of snow on the roads, despite making $75-90k in this area, while the USPS will be there even in a blizzard. Shut this joke of an office down and go build one elsewhere that will actually do their jobs"

"Called UPS to file a claim on a lost package I had not received yet. The lady I spoke with was suppose to have sent an email to my email address and I never received that email. Logged in to my UPS account to try and file a claim and it wouldn't let me file one, so if you have a lost package it's about useless to try and get it resolved. C'mon UPS get your stuff together."

"Manager is very emotional about his employees no matter if they are wrong and running things over in your yard and cannot drive he will blame you and stop delivering to your address if you try to speak to him about it he will have you banned from the ups location for scaring his employees while they are laughing at you real scary. Typical behavior from that generation run & hide"

"UPS has gotten lousy at their delivery service. I had a couple packages that was suppose to be delivered to me on the 16th of November. When I got a notification, it stated that my delivery address was incorrect. It was not. It is the same address that was used a month ago without any issues. Here it is a week and a half later and now I'm waiting on replacement packages from Amazon to be delivered. One of the replacement packages was suppose to be delivered on November 25th. Now it's after midnight and when I check the tracking on it, it says that it on its way, but running late. I am beyond irritated. I am now furious. This issue needs to be resolved."

"The holiday season means these guys are busy. But they still did everything they could to help me find my packages. Just keep in mind, they don’t have a retail counter any more at the George street location. Probably better off to use the UPS Store or some other alternative for drop off and package holds. Great bunch of men and women though."