Wheeling Volkswagen 1 National Road, Wheeling, WV 26003

"I will not be taking my passat back to this dealership. I will travel if need be. The guy was extremely rude. The problem was not resolved. Awful experience"

"I did not get my brake grinding problem resolved. This has been going on since 9700 apprx miles.."

"Great service, all questions were answered quickly. Purchasing a car was quick, easy, and none of the usual car purchase nonsense with taking tons of time meeting with a manager to get a deal approved. Would buy a car here again."

"These guys rock! Our EOS convertible top broke and wouldn't close. We were nearby Wheeling VW when it happened. We were 850 miles from home and just passing through. In about an hour they had us back on the road with a closed roof for no charge! AMAZING! THANK YOU!"

"Do not bring your VW here if you have an aftermarket warranty! I brought my car in due to check engine light and other issues that concerned me about continuing to drive my car. They ran the diagnostic and we paid out of pocket for but they refused to call our warranty to start a claim and find out if the repair can be covered. The wanted us to pay out of pocket for the parts over $350 to get them ordered without calling to start a claim to see if the repair is covered under our warranty so we know we can be reimbursed for the parts later by the warranty company and then the repairs be paid by them once done. I can not start this claim because the repair man has to call and give service part numbers to my warranty in order for them to look up if the repair is eligible for coverage etc. The guy who did the diagnostic said th hey have never had to do that before while my warranty people said this is standard procedure so he ends up telling us the guy who does this is on vacation and my car was safe to drive out of state for vacation and when I get back to come back in to speak with him. Well my car was not fine to drive out of town and has gotten worst where it shuts off in the middle of the road and I went up there to speak with them and the receptionist told me nobody was on vacation and she was unsure why they told us that but would leave my info and a note about the problem with some man named Ron and he would get back to me when he was in the office. Never called me back so I’m taking my car elsewhere. We were fully ready to pay out of pocket for the parts as long as they called to start a claim with our warranty. Our warranty told us not to pay for anything until the claim is started and we knew for sure everything else would be covered cost wise. Bad customer service. Bad chain of communication. Uneducated workers. I also talked to the finance guy at the dealership even though we bought the VW from another dealership and he said he didn’t understand why they were giving us such a hard time because he deal with the dealership warranties and it’s standard procedure to contact the warranty on the vehicle before any repairs or service decisions are made and start a claim if the repair is eligible for warranty coverage. Imagine had I paid out of pocket for parts that day and they had never called to start the claim while I was out of town. This has been going on for a month now. We will see if someone will finally call me back after reading this review or not. 2017 VW Jetta brought in for diagnostic on 8/15/23 look up the rest of our info yourselves if you’re capable of that."