Crunch Fitness - Roswell 625 Holcomb Bridge Road, Roswell, GA 30076

"Beware of Fraud! This gym and their negligent management is the reason I will never attend a gym again. I was a member at Crunch Fitness beginning in 2022. As I was accepted to grad school out of state, I chose to cancel my gym membership at the front desk in June/July 2023. I only recently found out I was being charged (approx 3K at this point) separately for a personal training membership. At the front desk for cancelation, I repeatedly mentioned that I was moving to another state. The front desk worker could presumably see on her computer screen my membership details and neglected to tell me that I should separately cancel a training membership. My personal trainer through the gym had her contract terminated on May 8 and she told me she would no longer be my trainer via a text message. The gym called me on that day, but considering that I was at work (I worked every day except Sundays at that point), I asked to speak at another time. My assumption was that since I no longer had a personal trainer (because she was fired by the gym), I was no longer in the training program. Though Crunch reaches out to each training program member via email and text message every single week to schedule upcoming sessions, they have had no contact with me through any medium since May 8. Not only have I never attended training since May 8, but I have also not even been assigned a trainer since then. However, I have apparently been paying for training sessions by a personal trainer. Considering that the trainers are paid a commission by their clients, where has my money been going? Crunch Fitness has basically pocketed my money. At no point in time was I verbally alerted to the fact that a gym membership was separate from a training membership. It very much was made to seem like I needed a gym membership to have personal training. If I had not finally realized the money being withdrawn from the account, Crunch Fitness would have continued to defraud me for years. When I called the gym politely to rectify this issue, Dale insinuated that I was lying about moving, was incredibly hostile on the phone, and generally caused an unpleasant experience. It does not matter if they have an iron-clad contract that they rush you to sign when you are new to the gym, this is still fraudulent and predatory behavior."

"Crunch Roswell ! It’s a great place to work and an even better place to workout. The atmosphere is like family and everyone is welcome to come & better themselves. If you want to take a step towards reaching your goals, come in and ask for Samuel !"

"I just cancelled and was told after my last monthly fee I wouldn’t see anything else from them. Literally the day after I see I’m charged the annual $50 fee. So I’ll pay the annual fee for a gym I won’t even be using, that’s a scammy way to have a contract setup I wouldn’t be displeased at all if it was prorated. That’s how you know they don’t care about customers, rather they set it up to maximize their pockets"

"I love this Gym. The atmosphere is amazing. It is a judgement free Gym. Tori is a wonderful face to see when I come. She is very motivational and positive. David is also very encouraging, energetic, and high spirited"

"I have been going to this gym for a few years and it has been the best gym I’ve been a member of. I had Dale as my personal trainer and he is the first and only to help heal my injured back so I could actually work out again. I have also lost 26lbs since joining Crunch!"