USF - University of South Florida | Office of Financial Aid

"Definitely the worst office at USF to have an issue with. My private student loan has yet to be dispersed on the now 3rd week of school due to no urgency to solve my financial aid problems that was messed up due to their mistake. I’m being told conflicting information by multiple people within the office and continuing to have to “Check Oasis” when I’ve successfully completed my portion weeks before school started is upsetting. I’m a college student who uses my loans to assist with bills and I’m not facing financial hardship due to their mistake. The individuals within the physical office were polite but the employees answering the phone que are very rude, and maybe listening to the calls would help customer service."

"Very rude customer service. I guess they look for students with the lowest gpa on campus to help. I spoke with either Keisha or neisha, not sure what the name was, but rudely hung up on me before I was done. She told me to contact another office but had no other directions for me. She probably didn’t know her left from right but needless to say, all offices on this campus are by far the laziest compared to any other college including community."

"Worst office on campus i think i’ve had interaction with. Take weeks to months to process and complete documents after going multiples times a week. They could care less about you needing stuff done. They are all about their time and every single worker i’ve talked to was rude."

"Incompetent employees who will look you in the eyes and tell you they “lost” your tuition check. Takes months for anything to process through here, constantly going back and forth through SVC and finaid. You have to go in person bc they won’t respond to calls or emails so good luck if you live far. It’s not even worth getting a scholarship because of all the hassle they put you through and minimal to zero efforts to provide any help or support in the slightest. Do not care that they’re lack of timeliness or common sense is directly impacting students educations."