Associated Credit Union

"I have always been pleased with this Credit Union until recently. After my surgery I signed up for the Bill pay thinking I was going to need to use it to pay one of my bills since I don't have checks with ACU. Turns out I didn't use it and never have. I noticed for the last 3 months that ACU has charged me $5.00 for bill pay fee. I called to inquire as to why the charges? I was told that since I didn't use the service I am charged. If I use the service its free and they gave me 3 months free. What?? This policy sounds backward to me. I had them deactivate the bill pay services. I have never experienced this with a bank. Shame on me for not researching the information about the bill pay services. The bill pay service at my previous financial institution was always free no matter if you used it or not. ACU you will lose customers practicing this kind of business."

"Have used this bank for a few years, but over the past year it has went downhill fast. Several instances of the bank being closed during regular business hours. I don't mean holidays or odd hours, I mean just randomly closed for no apparent reason. They've also closed the drive thru and replaced it with a live teller machine. I don't trust machines when making deposits, so my only option now to make a cash deposit is to park and go inside. I did try to use the live teller machine twice, and both times it was out of order. If it wasn't such a hassle to change my direct deposit, I would have already left this bank. If I could give them zero stars I would. I do not recommend, anywhere else has got to be better. Update: The last straw has been reached for us. Still no drive thru service available and now they have added a kiosk where you have to log in and enter information before you can get service from a teller. It's like they are driving customers away on purpose, absolutely ridiculous. We have opened new accounts elsewhere and will close our accounts here as soon as possible."

"My husband and I opened a shared account months ago thinking it would be beneficial to have a credit union. This bank is HORRIBLE! We have to call in weekly to unlock my husband’s card. The representatives that answer say they cannot help that we have to wait for normal business hours to call in. When we get upset and not so nice, they then change the story to there is no lock on our account. They put a maximum daily spending limit on our account. They can’t give us a reason as to why our cards consistently get locked. We also only are allowed ONE online account. Meaning that when my husband created it, I can’t login without a secure code from his phone, even though it is a SHARED account."

"This financial institute bank put a limit on the amount of money that you can spend per day. They only allow you to spend $15 00 A-day if you want to spend more you have to call them and ask mommy and daddy to raised your lim mind for 24 hours betwee 8am and 5 pm. They treat you as if you are a teenager that needs a bigger allowance. Daddy can you gave me some more money please. No wait tell tomorrow. If they are going limit your founds at least have away to raise the limits after hrs."

"Very difficult to deal with. After calling and setting up a car loan, I went to the Carrollton branch with what I was told I needed. That didn't go as planned. What should have been a short and simple process turned into a 1.5 hour fiasco. Website is substandard to put it nicely. This bank seems to be about 25 years behind my primary bank. Drive thru is no longer open when I go by but I am welcome to deal with an ATM instead of a person apparently. Paid off loan I spoke of this week but even though the funds from my primary bank have been transferred to acu I still have to wait 10 days to have the title released. I cannot wait to close my accounts and be finished with this absolute joke. I absolutely do not recommend this bank to anyone."