LifeStance Therapists & Psychiatrists Norcross

"This review is of no reflection of my doctor. But the staff refuses to answer the phone. It’s been a week and my pharmacist says they have contacted their office multiple times and they do not reply or answer to finish their portion of the authorization form. It’s so difficult to get medication as it is, and the lack of anyone to even answer the phone is crazy. This is like a bad apartment complex managing system. Unreal. The won’t answer my portal messages either. I’m not sure what I’m doing using my insurance to go there anymore. They aren’t completing their part of the appointment which is to ensure the pharmacy has what they need to fill medication."

"*Not a reflection of my provider cus she was awesome.* Pretty sure my mental health worsened while dealing with this entire organization. I can never reach a human person on the phone. While you're holding, the message says to use the online portal to schedule appointments or ask questions. Except that never works either. I've been out of medication for almost 2 weeks. I called today to see if they could call in a verbal prior authorization, used the callback function and never got a call back. I messaged in the portal too. Nothing. They have no sense or urgency considering they're working with mental health patients. Oh but they're very quick to charge a no show fee. I asked them to change my phone number on file multiple times, but they didn't so I didn't get text reminders...so they charged me $100 for missing an appointment. I was on hold for over an hour trying to solve a problem with them. Then the person who answered transferred me and I was prompted to leave a voicemail-- So can I send a bill for my time too?"

"I wish I could give this 0 stars. I switched doctors with life stance and up to that point I was having no billing issues. The moment I started seeing the new doctor I was not getting a single bill. I would call and they would reassure me that my bill was payed. Now three months later the office is saying I never payed a single bill and owe an outstanding balance. When I called to get everything straightened out the billing team told me one amount and then the office told me another outrageous amount. Do not recommend."

"Love them! Appointment making is so easy and even if they're super busy, they call you back promptly. I can't recommend them or thier therapist enough!!"

"I've been a client/patient of LifeStance since May 2023. I have not regretted it for one second! They are always on time and are very accommodating which is super huge when you are trying to juggle daily committmances. There are little to no words to express my appreciation! LifeStance stepped in when my health insurance behavoriol staff could not due to the need for these services, and not enough team members to cover the existing let alone the new influx of patients needing these type of services, sooner as apposed to later."