Ear, Nose & Throat Institute

"Dr. Carothers did a fantastic job with my deviated septum surgery. Allison Robbins is the best physical therapist I've ever had, can't recommend enough!"

"Dr. Carothers was great and recognized my problem right away. He referred me to their Physical Therapy Department was was outstanding. My balance issues are vasty improved. I highly recommend them."

"Exact same experience as other reviewer. Joel alexandar saw me for less than 5 minutes and didn't care about any of my symptoms or even why i was there. Said i need surgery, and when i asked why and what kind of surgery, he literally said "because you need surgery " and then left. Save your money and do not go here. Also, he didn’t tell me what the procedure was. As soon as he came in, he looked at my nose without telling me what he was doing and i was billed for 700$ for endoscopy, of which i still dont even know the purpose."

"Do not even make an appointment with this office! I received a bill from this office even though I cancelled the day before my appointment. Not a cancellation fee but a bill for actual services. They claimed that by just scheduling an appointment, they are allowed to go ahead and mix allergy serum and bill even if I cancelled the appointment. When I asked the billing office person when did they inform me about premixing, she claimed that they told me over the phone which is a blatant lie. They never once informed me. Also, they billed for a total of 5 service dates (I only had an appointment for 1 date which I cancelled). The 5 service dates were squeezed in right before my deductible was due to reset. This was a major red flag. What I believe really happened is that they wanted to make sure I came in for treatment so they went ahead and billed before my deductible reset to secure lower treatment cost. I still did not come in because they were unresponsive and I no longer trusted their billing methods. Who knows what else I would have been billed for if I had actually come in. At others offices, when a patient misses/cancels an appointment/surgery, they might get a cancellation fee, but here, I was charged for services without even setting foot in their office. Now a year later, still dealing with this since they have sent me to collections."

"Have been coming to this office for over a decade. They are great with treating allergies. I had to have surgery multiple times for sinusitis and nasal polyps. This year, polyps went as far as blocking my tear duct and we thought I had to have another surgery. Though thanks to advanced technologies, like Xhance spray & Dupixent injections, my symptoms cleared up and I was saved from another procedure!"