Johns Creek Primary Care Physicians

"Such a great experience, Joyce and the front desk staff are the best and take such great care of me when I come in!"

"I wish I could give 0 stars. The office staff here are the rudest people I have ever encountered at a doctor’s office. Ever since Emily left, I have been unable to get my migraine prescription refilled in a timely manner. Whoever is in charge of medication refills and prior authorizations is a miserable person. She’s rude and disrespectful when a patient calls to ask for these things. I must be on her bad side, because all my requests this month have been ignored. I have found a new primary care and will make sure no one I know uses this practice."

"I wish there is an option to post a 0 star review. worst doctor office period. I am an existing patient and i am out of my BP medication and trying to get a refill. left messages to refill medical assistant line multiple times and no response. called the front desk and inspite of saying i am out of medication , they just dont care and say they cant help but to transfer my call to the same useless medical assistant line. just kept transferring my call as i was middle of talking. ZERO care. ZERO customer service."

"Unbelievable experience today. Lee Herman the main physician in the practice called to tell me that they would not see me today. I am due for a refill of my Thyroid Medicine and they would not refill it. Why, you ask? The billing system has been in shambles. I have been receiving bills that were paid by my insurance company that date back to 7/21. I called everyday I left messages no one would call me back. I sent in documentation. I kept getting the bills and was told that I would go to collections. Too much to tell but this man told me that I never gave my insurance card and didn't have insurance. I even went so far as to have my insurance company call them no response. The way this PHYSICIAN spoke to me was unbelievable. He has lost his mind. I am not sure if his wife is leaving him and he needs all the money he can get or what. 90% of the bills are now paid and were paid months ago. He would not say sorry nothing all he could say was you didn't give us your card. The most unprofessional doctor I use that loosely that I have ever encountered. I also want to make it clear that I had been told by multiple people in that office that the new person that was hired completely messed up the billing. I need an apology!"

"This review is for front desk staff and/ or person scheduling. I spoke to front desk and she kept putting me on hold, at least 3-4 times. She said she has to answer other calls. Don’t you have to finish one client at a time? She asked my last name and I repeated and spelled it out multiple times but still can’t get it right. She then got frustrated because she is not able to get my name right. I asked to talk to another person, now she is really mad. I’m so happy that I finally decided to make appointment with another doctor office. Please don’t even waste your time here. So many patients have had complaints about the office customer service and their level of competency."