Emory at Buford

"I wish I could give this place a negative star. They are the worse. I would rather go to a free clinic and see a doctor right out of school than to deal with this office and their incompetence. Everyone in the office needs to attend a customer service course and lean how to provide good service. I have been asking for a refill on a prescription since June and every time I call in it is set as a priority but nothing ever happen and there is no follow up. I asked that all my referrals go to Northside put they will not send them and I am being force to use Emory. All I want is for someone to do their job, with minimum competence. You don't even have to care just do your dang job."

"I don't know what was wrong with the lady to do the blood work at Emory in Buford location today. She was so grumpy and rude to me because she couldn't locate my profile due to my name's error. And that's not even my fault since I submitted my insurance card together with my ID to the receptionist, but for some reason, they put my nickname on the profile. But she came and raised her voice on me like that's my fault in front of other people. I understand sometimes people just have a bad day, but that does not mean you can pass it to your patients. That does not look professional at all. I hope her manager or the upper lever can see that and correct her manner, her attitude to a better way."

"DO NOT GO HERE! If you have any type of chronic medication requiring refills and/or appointments. They cut me off cold Turkey from my medications because my physician went out of town cancelling my last appointment (which I took off work for). Now she is out of the office until August and they said they won’t refill my medications until I come in. Well I can’t get an appointment ANYWHERE except Lagrange which is 90 miles away from me for another month! This office is terrible. When you call to make an appointment someone in another state working from a switchboard is scheduling your appointments. Nobody knows how to do anything but then the patient suffers because it’s my fault that I work full time and have to rearrange my entire schedule to be adequately medicated for my condition."

"Been coming here nearly 3 years. I am always early and they have been helpful with good service and little wait. Today I waited 45 minutes to be called back and another 45 minutes to see the provider. I never did see the PA or the Dr. At no time was any explanation offered. Just 6 different excuses. I missed an appointment I had later and was late for another. It is a 45 minute drive to this office, so I spent 180 minutes and got nothing for my time. There is no good reason for overbooking like this. I will change locations. This was inexcusable."