Jersey Mike's Subs 2050 Scenic Highway North Next to U-Haul, Snellville, GA 30078

"I love Jersey Mikes. However, the Snellville location is the worst location I’ve been to since I begin patronizing this restaurant. I initially discussed my complaint with the manager, but she appears to be incompetent. So, I later scanned the QR code and submitted a complaint (almost 2 weeks ago) and no one has reached out to me yet. There also does not appear to be anyway to reach a district manager or the corporate office. This is no way to run a good business."

"I always get excited about my visits to JM since I was introduced to it a few months ago. I've visited Atleast 4 different locations and unfortunately this was my least favorite experience. I always get a #64 with added provolone, Chipotle mayo on the rosemary parmesan bread and I was soooooo disappointed when I got my sub and it had no mayo on it, and was on white bread and the mushrooms and onions were black (doesn'ttake long to overdue a shroom but the black onions were odd)...I live in a different city so I didn't go back but to say I was let down from my usual experience is certainly fair...service was good, ladies were cordial despite seeming a little short staff (there were only 2 and 1 was a manager so I'll attribute the mistake to understaffing and will try to visit again and update this review) I got a second sandwich that was for my MIL she didn't complain, so I guess it was ok"

"During my initial visit to this place, I observed only two employees behind the counter. Despite my straightforward order, a regular big kahuna on white with no modifications, the process became a bit chaotic! Two customers ahead of me seemed to confuse the young lady at the counter, and as another customer walked in, he hesitated to join the line due to the growing confusion. One customer mentioned waiting for 20 minutes, prompting the frustrated individual to leave. Amidst the confusion, the young lady asked me about lettuce and tomatoes. Sensing a mix-up, I declined. It turned out she had confused my order with that of the gentleman who had been waiting for over 20 minutes, and his displeasure was evident. Though she greeted each customer and assured prompt service, the long wait made the experience less enjoyable. Whether it was a staffing issue, new employees, or a consistently long wait time at this location, my first impression wasn't favorable. On a positive note, after a 24 minute wait, my sub was delicious, perhaps hunger played a role in that!"

"This store never has enough staff to keep up with demand. It took over 30 min to get 4 sandwiches. We have orders online before and when arriving at specified time still had to wait 15-20 min for food. This evening it took 40 min to get food and they ran out of bread. No sign posted on door Uber and online orders still coming in and only 2 people working. The store also needs a deep cleaning . This location just needs to close and reopen after training and overhaul."

"If I could give this visit zero stars I would. I went in at 8:45pm on the day for the charity event (all funds go to charity). I understand they are about to close but the area where sandwiches are made should be the area that's cleaned after the doors are locked! The employee removed the white board and wiped down the area and made my sandwich on the paper. I was ready to walk out but I'm like no I'm hungry. The customer service was okay. My sandwich was sloppy made. The meat was not evenly distributed so I had to fix the placement when I got home. Before I decided to get the #7 one of the employees said, "The grill is off". Glad I didn't want a grilled steak n cheese LOL! I love jersey mikes but this location is a hit or MISS."