The Honey Baked Ham Company

"The food is always good at honey baked ham, but this particular location has horrible service. Now, my last visit here was an exception. The cashier who helped me was extremely helpful and pleasant, and for that reason, I gave this place 3 stars. That cashier's customer service deserves 5 stars, but past experiences at this store brought the average down. In the past, I have had to report this store to the corporate office, and I have stopped coming to this store for a while. Even on this visit, another worker came out from the back, looked in my face, did not greet me, and did not ask if I needed any help. She found time to grab her cell phone and start talking on it. Someone she knew came in the store, and she made time to talk to them instead of making sure customers were taken care of. I really appreciate the good service I received from the other worker, but I probably won't return any time soon."

"I love this location on old national. They are always so nice. They answer the phone if you call and you can hear the smiling voices. Thank you for your quality customer service."

"My 2nd attempt visiting this location for my Thanksgiving turkey & ham and was backed up as usual. A passersby that was served mentioned the wait was 2 hrs. I left and went to the Fayetteville location and was in& out in 45 mins. Shame on the Old National location for bad customer service prior reviews and super slow service. Got to do better for the community area they are serving."

"I love Honey Baked Ham's Turkey...I've visited this location twice this week. The customer service is horrible. The associate was eating lunch on my first visit and made it seem as if I was bothering her wanting to order. Yesterday after waiting a lady came from the back and was very rude while taking my order. She was not friendly at all. I will give credit to the young lady who was making the sandwiches, she saw how rude the lady was and apologized. Twice in one week."

"Never again will I come to this location. The Douglasville location is where I usually go but couldn’t make it in time. They are consistently awesome. I went to this location because they are open later. Upon coming into the store I noticed I was the only customer there. No one greeted me or came to the front for a little. Once they did come up front is was like I was the biggest inconvenience. The girl was not happy that I asked for salads for some reason. She made a point to not look happy or sound happy the whole interaction. The light skinned lady came from the back and I smiled and said hello. Everyone was so unhappy I thought my happiness could project onto them. But nope she didn’t say a thing. Looked me in my eye and went to another register other than the one I was already at to ring me up. She didn’t speak and was very nasty about how she just shoved the ticket at me and walked off. I don’t need you to be my friend but friendly/kindness at the front of the house means a lot."