CVS 1997 Pepperell Parkway, Opelika, AL 36801

"It's starting to get bad when you walk in, get what you need, no one around but the cashier on her cell phone, not doing anything and you ask her is she checking out at first register she says no use the self checkout. They wonder why they don't get paid nothing, because they literally have nothing better to do but stay on their cellphone. At least I was trying to give her a job. Ring me up! It was approximately 5pm today. So you know who she is. But hey the way the world works you say something she may quit so you may want to take cell phone privileges away. Don't forget there is a CVS work phone. They can give it to the family to call for emergencies and do away with the cell phones privileges. If they have a problem with that replace them. Employees forget they are so replaceable it's not even funny. There are people that want to work. Get right or get gone girl. I said it! That way if your boss didn't. I did. And if the boss does put his or her foot down. Good for CVS. That means we will be working towards a better world. If not that's why you have a 2.2 review rating."

"HORRIBLE SERVICE!! The week of Christmas, total of 2 employees working, l and one was the pharmacist. Long line for retail checkout… impossible. As we were just passing through, I put down my items totaling over a $50 sale and walked away. Do not shop here."

"This place has gotten to where it just plain sucks. Last 4 months, drive through been closed when it is supposed to be open. Go inside stand in line and they just let people cut in front of you with out a care in the world. Piss poor management, and I say that because one is never there when asked to speak to one. Try to call during day, phone goes to a voicemail that says they are closed. My last time to spend a nickel in this joint!!"

"Yesterday afternoon, I spent 25 minutes waiting for someone to answer the phone to help with my family member’s prescription. I was told the wrong information by the tech, even after I asked specific billing questions twice. I was told to call the insurance company to ask about copay information, but this was not an insurance issue. I called back to get the problem fixed, only to spend another 30 minutes waiting for someone to finally pick up the phone. I eventually got the same tech and asked her to reverify the billing information, which was still wrong since an old coupon card was being used for billing, and a 90 day supply was filled when I only needed a 30 day supply. She told me “I FIXED IT” but the copay was still incorrect - she replied to “just go somewhere else!” and also told me “we don’t take insurance information over the phone!” and hung up on me. When I transferred the prescription to the CVS in Target, they used the correct insurance + coupon on my profile to fill the prescription, which resulted in the correct copay. This convoluted runaround every time you need to get a prescription filled AND billed correctly is an unnecessary barrier to patient care and is simply harmful to patients. As a pharmacist myself, I am truly sad for patients that are forced to use this pharmacy, as they will not have access to accurate medical information or medical advice from a pharmacist (30+ minutes to have a call answered from a patient is truly dangerous). It’s just terrible for the community."

"CVS has a wide assortment of products to meet all your needs, from magazines to cacti. This CVS is one of the busiest pharmacies in town because it is directly across from East Alabama Medical Center but they always have what I need. I may have to wait in line but the pharmacist and the technicians are very friendly and helpful. If you like this review, please like and share it. Have a great day!"