CVS 1380 Woodstock Road, Roswell, GA 30075

"It's the worst CVS ever. I'm moving my prescription to somewhere else. Staff is rude and make mistakes all the time ."

"Great service at Pharmacy! At CVS pharmacist refused to provide the flu shot because she had to go to lunch in 20 minutes. There was no other customers and about 5 pharmacists behind the counter. At Publix they gave me the shot in 5 minutes."

"Absolutely horrendous service. The pharmacist is beyond rude as is the manager. I called twice to confirm that they honored GoodRx prices which the pharmacist reassured me they did. When I went to pick up my medications I was handed a sticky note and a sharpie and told to write my information down. Seemed unprofessional but I handed back the necessary information and was told to wait. After waiting around 10 minutes the pharmacy tech (older gentleman) beckoned me over with his finger, had me fill more information out on the keypad and when I finally asked if he knew a rough estimate for what the medication would cost, he told me it was over $100. I showed him the GoodRX coupon and his response was “what do you want me to do with that? That’s not my job you’ll have to talk to the pharmacist.” Blew past the rude commentary and attitude and went to speak with the pharmacist. She said they don’t honor GoodRX and that the app is wrong. When I tried to clarify that I had spoken to her on the phone and she had confirmed that that did indeed say they would honor the price, she said that was untrue and I didn’t speak to her. That it never happened. That they only honor the coupon and not the price which makes even less sense. After showing her the app and asking again, the manager came out and repeated what the other pharmacist said about “coupons”. I responded that they need to clarify that over the phone because that was not what I was told (by the pharmacist directly) and that the poor customer service was not helpful. I explained I worked in the service industry and I know the job isn’t always easy but kindness goes a long way. In response, I was told that they work a harder job than anyone else in any industry and I should be more appreciative. That I don’t work the same field as them and can’t even begin to understand all of their hardships. I told them I wouldn’t be paying for my medication and would be contacting my doctor. I will be transferring all of my medications elsewhere and I absolutely cannot believe that this place is even open."

"Used to be a great pharmacy. The last 2-3 years it's really gone downhill. They are always overwhelmed. If you try to reach them by phone, you are in for a long long long wait. The pharmacists here used to be friendly and helpful. The group of pharmacists here now are rude. After 15+ years of using this pharmacy, I have to switch ... I can't take their callousness toward customers or the ineptness of the counter staff at the pharmacy."

"The pharmacy in this CVS is excellent. Been here multiple times since we moved to Roswell. Usually they have filled prescriptions within 30minutes after doctor sent prescription to them. Reading some of the negative reviews I can see that that might be more in regards to general staff. Hopefully their management can do so changes to improve that. I also wish the pharmacy did not close 30min in the middle of the day, but it might be due to how hard it is to find qualified staff these days."