Elder's Ace Hardware-Dallas

"Met with assistance as soon as I walked in the door. The cashier directed me to an area where an employee helped me find my purchases. I was in and out in less than 5 minutes. Excellence service."

"This place is an example of excellent customer service. From the moment you walk in until you are pushing the door to leave, they are actively helping and making conversation. Just one of those places where you don't mind spending your money."

"I love to shop local, but this store has been in a continual decline since opening. The merchandise is a mess. More likely than not, items are all over the place in the wrong slots or hangers. Regular stock items are continually out of stock because either the wrong item is in its place or theft (shrink) without reconciliation of what's actually in the store. Things off the top of my head that were out of stock or have not been restocked were 1. Electrical Boxes 2. 3/8 Condensate Line 3. Nuts, Bolts, Hardware etc. Most employees try to be helpful but they don't have the right or adequate training. To the owner - this store desperately needs your attention to train employees on the practices necessary to keep customers coming back. You may want to have a team member that is wholly dedicated to stock reconciliation. I don't know- I don't run a retail business. These observations from the last 24 months. Without any change, instead of coming here in the future, I'll save the 10 minutes coming in to the store only to be disappointed and keep going to the orange box, which is unfortunate because your ACE is less than 5 minutes from my house."

"I was looking for B&B charcoal and they were the only place in my area that had it. Now some of the items were a lil bit pricier than other stores but a great local place to shop at."