Pet Kingdom Grooming Salon 892 Rock Quarry Road, Stockbridge, GA 30281

"To our former client Ms.Lampley, I want to state that overall we have had many issues regarding you and your lack of respect for our hours of operation and scheduling policies. You along with all of our other clients have been given at least one of our policy letters, and in your case multiple copies of the same policy form. It states you have two hours to pick up your dog after completion. We are a grooming salon, not a boarding facility. We are not the only grooming salon that has this policy in place. While we agree it doesn't take 6 hours to groom a client, your pet is one if the first clients done by the groomer because you've had issues in the past of picking up on time. After 5 missed appointments that you yourself scheduled, we felt it only right to charge for the missed appointment spot. We are not accusing you of having missed payments. With that said, there were at minimum of 4 appointment spots we never charged you for (We keep very good notes on the Client cards). We as a business have tried to work with you and your schedule repeatedly over the years. We have never used Dry shampoo on a clients dog, EVER. That being said, that is a blatant lie and another misrepresentation of our business. We would also just note that we have always treated Violet with love and care, it is you the Owner we have the issue with. If you are worried about long lasting relationships, You would have had more respect for the groomer and staff that care for your pet. Numerous No Call and No show and Cancel Morning of over the years is disrespectful to your groomer, who benefits in no way from this. Just like in any business, it is about the money. That is what puts food on the employees table and pays their bills. We have always had fair pricing for clients. In a lot of cases we have been below market average on most pets, so to insinuate that we are only in it for the financial gain is another misrepresentation. Another reason for ending our grooming services for you is your verbal abuse and cursing out of our front of house staff. We have one receptionist, her list of duties are extensive so yes, most times phone calls do go to voicemail, she may be outside checking in/out clients or on the other phone line assisting a client. We do have two phone lines that run in business that have the same exact answering machine message. Or she may even be in the back assisting a groomer or bather. That is why in the policy form you received we ask to leave a message and not call back to back to back like you are known to do. We will definitely miss Violet she was a wonderful pet to groom. We hope you can find another grooming salon that can accomadate your needs and scheduling."

"This place has lost all respect for loyal patrons and pets. My dog has been a client every month since she was a puppy for 7 years. She misses two appointments and they charge a fee for the price of the service. That alone is ridiculous. An absent fee should not be the same price as a complete service. Next, they are LIARS. Because I voiced my concerns about this and other issues, out of nowhere they said their are missing payments, a record of misconduct, and they will no longer service my dog. A missing payment is not possible. You have to pay when you pick up your pet so a payment literally can not be missed. They have NEVER mentioned anything of this prior to this moment over 7 years?! They block and ignore patron phone calls if they know you want to file a complaint. Shady and intentional. They also have cut my dog multiple times on her ears and tail. I made them aware but remained because they heal quickly, the hair cut would look good, and they are the closest to me but these people are not worth it. They dry shampoo your dog, not real shampoo. They keep your pet for over 6 hours then charge a late fee if you don’t pick them up in the slim time window they created. It doesn’t take 6 hours to groom a dog. Petty, fake, and money hungry. I am sad they are treating my sweet girl like an enemy or stranger because they don’t have respect for longstanding relationships. 0 stars if I could!!!"

"This place is phenomenal, I loved the way the ladies cared for my baby. I am extremely satisfied with his results. The customer service is awesome; ladies are very caring and welcoming. Thank you again, we will be back."

"I love the way they have treated Loui and he is always extra happy when he leaves. They shaved him down when he was matted and left a little hair instead of shaving him bald like another groomer did. His hair grew back very nicely! He is a toy poodle! Their prices are very reasonable. I think hard part is getting someone to pick up the phone to set an appointment but I always email them and they respond and call me right away! Best groomers around! The owner is very sweet as well!"