Verizon

"Best staff you could ask for. Always great at getting me what I need for a great price."

"I tried to return a device twice there they all argued with me about it while telling me to call and get a box to do it myself while customer support told me it’s perfectly fine to return in store also had them try to tel me my device was disconnected months ago which isn’t possible. Overall the lady I spoke with was very rude and unhelpful, not my fault your processes for returns are not what they should be so to be treated like it’s my problem not yours is enough to make me never want to come back to your store again."

"This place is awesome. First time I was there was a good experience. I returned again and such great people. I had to return an item and they were out of stock. Told me where I could go to get replacement and they checked the other store online to make sure they had a replacement item."

"The worst experience I’ve ever had a Verizon store. I dealt with the manager while picking up a new phone. I was not greeted when I came into the store even though there were 5 employees, 2 not with customers. Handed me my phone once they checked my ID and closed the bag and RUSHED me out the door without even letting me look at the phone. And was told I could set up an appointment to come back after I explained we lived over and hour away.. Was told once I turned it on it would be ready. So I go out to my car since I apparently can’t get any help from the MANAGER. Once I turned on the phone it would not activate without WiFi. so we go back in and are treated with attitude by her again. And I explain the situation as to why we’re back and apparently needed a phone to call the new one. Asked about transferring contacts and pictures. (Only 5gb worth) and was told no and sent out. THANKFULLY the manager at cell store at Walmart next door was super helpful and got the phone set up and transferred within 10 minutes. Will never returned. Updating to add: once we left we stopped at the Verizon in Moundsville to see if they could help with the rest of the stuff. The girl said they closed in 5 minutes but she’d be more than happy to help. Explained to us about the content transfer app and made sure we had every single thing we wanted before locking up for the day even though she stayed late. Your employees could definitely take some lessons in customer service from other local stores because I’ll never return."