Jeffers Pet

"Love the products they are offered and prices are great. One of my chicken feeders was broke when I opened the package. I called and talked to customer service. She was very helpful and gave me the email to send a picture to. The return/refund depart sent me a refund so I could buy another one to replace it. Everything was done in a timely manner. Most definitely will have purchasing from this company."

"DO NOT ORDER ANYTHING FROM THIS COMPANY!!!!!! I ordered a pair of Ariat slippers in a size XL as a Christmas gift on 12/22/2023 and paid 13.98 in expedited 2 day shipping. When the slippers finally arrived on 12/28/2023, the wrong size slipper was included in the order, they were a large. I sent photos to the email for the company and tried to call multiple times to get my order corrected. I finally got in touch with someone via phone call on 1/3/2024 by calling their actual store number and not the phone number listed (toll free) for the order and was told she would put in for a return and they would send me a shipping label to return the product and after they received the return they would refund my money. They were unable to tell me how long it would take to get the return shipping label and my refund. Bad business practices, bad retail business, bad all around."

"This place has Great customer service; Nice, live people answering phones and helpful; Extremely fast shipping - we got our order the next day; and Very decent prices. This place makes having a pet affordable and enjoyable as it’s supposed to be. We recently were given a puppy and I wasn’t sure we’d be able to keep him, but thanks to their helpfulness, we decided to. Happy to order from them again."

"I needed vaccine dated as long as possible, so I phoned Jeffers to ask the expiration date. The representative told me they had 2 dates - 1/10/25 and 1/24/25 and that I would definitely receive one of these dates. I went ahead and ordered 50 doses based on this. When the vaccine arrived, it was dated 11/22/24. I immediately contacted Jeffers. I was given a runaround for several weeks and finally told they would do nothing about it because their policy is to send their oldest vaccine and it doesn’t matter what the agent told me. I am done with Jeffers after close to 30 years - they are not what they used to be. ———— UPDATED: You can see from the response the kind of attention Jeffers customer service pays to customers. They don’t even bother to look at the information provided but jump to some strange conclusion other than your stated dissatisfaction."

"Would not recommend for vaccines. I purchased a set of 5 and 7 way shots, in addition to an extra ice pack and the insulated shipping container. My vaccines arrived hot. I buy vaccines regularly, so i know what is acceptable and what isn't for usage. These were too hot to be any good. I called customer service immediately, and the company will not issue a replacement or a refund. I only live 2h from the shipping location. Will not use for vaccines ever again. I now have to throw 50 vaccines in the trash. Unless you like throwing money in the trash, I would not recommend their services. Picture of all the vaccines I now have to throw away and will be ordering from a different company now because the safety and health of my animals come first."