SEPHORA inside JCPenney

"I tried to get someone to help me match a foundation to my skin for about 15 minutes, but the only 2 sales people basically ignored me... I was willing to pay like $40 for foundation and maybe buy a couple other things, but I guess you don't want my business... I've never had this issue at the Sephora in Ashland."

"Left angry!! A worker, i didn’t catch her name unfortunately, was very rude to my friend and I. We were just wondering if a product was damaged and she began to get very rude with us to the point i thought she was going to possibly begin yelling. Very unprofessional, lost my business. Wouldn’t recommend."

"I had a fantastic experience with a staff member (I think named Eden or Arden) helping me find the right concealer for me. It was a lovely shopping experience and they have a wide selection of makeup."

"I always love the staff, they are so sweet and helpful, but also don’t pester and let you bask in all the wonders that is Sephora! I felt horrible having to return skincare that don’t work for me, so this trip I asked for a sample of a couple of skincare products to test first. She helped me find the products and gave me adorable little samples! Appreciate that so much! Store inside JCP is small, but it’s my favourite store EVER! Thank you all for making it my happy place!"

"Treated me like I was stealing the whole time. When I messaged the GM of JC penny's because I thought it was ridiculous to be literally followed around a store he took their side. Stupid."