Velvet Rose Bridal

"BEWARE #2. Another scammed customer. Ordered wedding jacket December 05, 2023. Tracking shows delivered to my city and state but no street number. Package never arrived and mailman doesn’t know of it either. Following tracking, after email to Velvet Rose with no response, shows package re-delivered, January 23, 2024, “refused” (???), then returned to my local post office, January 24, 2024 and ultimately returned to Velvet Rose in West Virginia, January 29, 2024. Phone number on website does not ring. Photo on website shows unidentified store front with a few empty hangers and one article of clothing hanging on a rack. Looks abandoned. Although Etsy included advertising for Velvet Rose personal monogram jackets in a broadcast TV Commercial, in October/November 2023, they were not aware of the scammer they were dealing with. Etsy fortunately, has said they will refund my $75.00. A few days will tell is this is true. Velvet Rose did nothing. Well, with the exception of scamming an excited customer with empty promises and lies. God teaches us that Satan hides everywhere. Do not ignore who is right in front of you. No matter the smiles, the promises, the spoken words. Actions are where the heart shows its true colors. Velvet Rose, I will not listen, nor will others, to your insincere response to this review. Have a Blessed day and may you seek forgiveness before it is too late ⏰."

"Buyer beware customer service was nonexistent order was delayed no communication was received after this was brought to the shop’s attention through a review and report she asked us to remove it and attempted to blame my fiancée for the issues with shipping from them."